I’ve logged into my account, navigated to Upgrade and selected 2 items that are eligible for the upgrade offer of 15%. However when trying to add anything to my cart, it tells me there is a problem.
I logout from my account and I can add any item I wish to my account, but I lose the 15% upgrade offer and I can’t see of a way to remove the items. So at the moment under my account I can’t purchase anything.
Best answer by Corry P
Hi
Welcome back to the Sonos Community!
Sorry to hear of this issue you are having with making your order.
If it is an option for you, please try using a different device, or a different browser on the same device, to view Sonos.com.
If neither is an option for you, please try clearing the cache and downloaded data for your browser in it’s settings and try again.
I hope this helps - please let me know if it does not.
+19Hi
Welcome back to the Sonos Community!
Sorry to hear of this issue you are having with making your order.
If it is an option for you, please try using a different device, or a different browser on the same device, to view Sonos.com.
If neither is an option for you, please try clearing the cache and downloaded data for your browser in it’s settings and try again.
I hope this helps - please let me know if it does not.
I have been having the same problem all night!! Just moved and trying to upgrade about $5000 of Sonos gear and have spent the last 90 mins in three browsers, two devices, and logged in six times!!! I love Sonos products but your shopping experience is one of the worst I have encountered in a VERY LONG TIME!!
Sonos should be ashamed of themselves… Get it together!!!
I’m too tired and frustrated to try again tonight… if it doesn’t work in the am, I guess I will buy a competitive brand and say so long to Sonos… which is sad because I love the product… if I could only buy it!! And to have to spend hours of my own time on this is insulting…
+19Hi
I have been off work for several days - apologies for the delay in getting back to you.
Sorry to hear of this issue you have been having with our website.
If you are still unable to purchase from our website, please contact our sales team directly - they will be able to assist.
I hope this helps.
+19Hi
Sorry to hear of the issue you’ve had with going to our online store. It it likely that the issue is with your browser - please try another device, or anther browser on that same device.
Alternatively, please try clearing data and the cache from within your browser’s settings.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.