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bobbybob
Contributor I
Aug 30, 2023 11:10 AM UTC
Answered

UK returns - Commercial Invoice

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

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Corry P
Corry PAnswer
Sonos Staff
Aug 31, 2023 9:15 AM UTC

Hi @bobbybob 

Since Brexit, we created a new warehouse in the UK to ease shipping of our products to customers. Returns, however, still need to go back to Poland for assessment, so that involves customs still. You’ll be given three copies of a proforma that needs to be given to the courier driver to get the package through customs - as far as I am aware, that is all that is needed.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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2 replies

Corry P
Corry PAnswer
Sonos Staff
Aug 31, 2023 9:15 AM UTC

Hi @bobbybob 

Since Brexit, we created a new warehouse in the UK to ease shipping of our products to customers. Returns, however, still need to go back to Poland for assessment, so that involves customs still. You’ll be given three copies of a proforma that needs to be given to the courier driver to get the package through customs - as far as I am aware, that is all that is needed.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    lm1589
    Contributor I
    Sep 4, 2023 10:15 PM UTC

    I just sent my defective Sonos Base to Poland after they offered to exchange it for a Beam.

    Was relatively straightforward having found a box that is wide and low for a base. Just attached the multiple copies of the shipping they email you and there should be a local shop where the courier they use pick up.

    WARNING - having sent my item to Poland, they have now reneged on exchanging it for a Beam. They sent me a (discontinued) Playbase . Not what was agreed.  Is it even legal to offer and agree to send one product and then send  another?!

     

    I’ve created a topic with the full story in this forum.

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