Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course. don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by Sonos, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. For more information about Product Security and Software Updates, please see our Platform Security Page.There’s no decline option so I’ll be locked out of the app until I submit to them. How many more insults do they want their customers to accept?

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Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course.

don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?

Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by Sonos, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. For more information about Product Security and Software Updates, please see our Platform Security Page.

There’s no decline option so I’ll be locked out of the app until I submit to them. How many more insults do they want their customers to accept?

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edmountainAnswer

Prodigy I

First of all, similar clauses about software updates have been in the Terms of Use since at least 2018. Archived versions of the Terms of Use are available on the Sonos website for those interested.

Secondly, I don’t see what the problem is. You either agree to the Terms of Use and use the product, or you disagree and do not use it. Can’t get much simpler than that.

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jgatie

@Elovarun my old app as in 16.1 s2 version has no new terms to agree to guessing its to cover themselves over missing features but all is good in 16.1 land lol 😊

They only ask you to agree to terms of use when they make a change. The last change to the T.o.U was Nov. 2022.

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Dumorian

Contributor I

There is a method to tell Sonos not to share your data. You have to email them.

privacy@sonos.com

I live in Virginia which has laws against unfettered use. I have asked to be notified when the change is made on my account. We will see if I get an answer.

I feel like this is the same as ransomware. You must agree or we will sell your data to anyone with enough money.

Read about the man who was served a warrant to search his house since Google reported him for kiddie porn. The ‘porn’ they reported was an image taken of his son, who had a bad rash, which he sent to his pediatrician. This totally disrupted his household and life. I’m totally against kiddie porn, but this is an overstep.

Why is everyone giving away cloud service and trying to force you into using it? It cost them money. If you don’t pay for it, almost certainly they are selling information based on that data.

A good friend of mine has geolocation set up on his and his partner’s phones. They can easily see where the other person is. One day, his placed him up on the side of a mountain in National Forest while he was not near that area. If a body had been found there, would he be a suspect? Would he be able to prove he was not there in spite of his phone saying he was?

Just some thoughts on privacy.

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Icewarm

Contributor II

I take issue with the removal of the statement that Sonos will not sell user data. This is not Google where the “payment” for the service is your information. If this isn’t reverted, I plan on selling my Sonos components and switching to another system.

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astrobboy

Enthusiast I

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Airgetlam

My guess is this person, as earnest as they seem to be, didn’t read this. Or, possibly, that information had not yet been posted when they made the video.

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Bruce

Bumper

My guess is this person, as earnest as they seem to be, didn’t read this. Or, possibly, that information had not yet been posted when they made the video.

I’m not sure that admitting they had to change the wording to be compliant with various state laws because they’ve been giving data to advertisers for free (?) and will continue to do so is gonna make that guy change his tune. This is what he does.

Sonos gives a way to opt out so people who aren’t good with it should just opt out or go back to CDs and LPs, mini disc etc.

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Icewarm

Contributor II

My guess is this person, as earnest as they seem to be, didn’t read this. Or, possibly, that information had not yet been posted when they made the video.

I’m not sure that admitting they had to change the wording to be compliant with various state laws because they’ve been giving data to advertisers for free (?) and will continue to do so is gonna make that guy change his tune. This is what he does.

Sonos gives a way to opt out so people who aren’t good with it should just opt out or go back to CDs and LPs, mini disc etc.

the opt out is for California residents only.
As to going back to CD’s, that is just silly. Some of use bought into Sonos years ago. The “love it or leave it” mentality is wrong.

I bought a multi-room speaker system. Not a data-vacuuming machine to benefit advertisers.

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Bumper

the opt out is for California residents only.
As to going back to CD’s, that is just silly. Some of use bought into Sonos years ago. The “love it or leave it” mentality is wrong.

I bought a multi-room speaker system. Not a data-vacuuming machine to benefit advertisers.

Anyone can opt out not just Cali. There’s no love it or leave it you have a choice. Its stupid you can’t opt out in app but the option is there

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Airgetlam

Which is what you’re doing. Read the policy again. Reread the post I linked to again. Consult an attorney. Read Sonos’ publicly available accounts, since they’re a publicly held company. They are not ‘vacuuming’ , or selling your data. Don’t rely on others to shape your knowledge with their posts.

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Bruce

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Dumorian

Contributor I

FYI, I sent my request to opt out a week ago asking for notification when it had been completed. I believe it mentions up to 30 days. I have not heard back yet. I don’t know how a person would know it was done unless they notified them?

Meanwhile, I’m not using Sonos. It is rotten to have this expensive equipment that has become spyware unfit to operate.

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