Sonos ruined my experience forever

The App is broken but the App is just a controller, it has nothing to do with playing music other than finding your speakers telling them what to play.

So 20 years? Wow, ever run a 10Base5 network?

When in diagnostic mode once you have decided that the issue must be […] or cannot be […], you are likely to be blindsided. It’s always wise to play the percentages. While the controllers are not perfect, for the major problems described here, network support is the most likely fundamental cause.

While we don’t have access to the diagnostic logs here, we can offer some suggestions if we knew more about your network components. The default network settings don’t always support SONOS well.

Just resetting speakers does not change anything, so it’s hardly surprising the problem recurs. It’s only when something is changed that different results can be experienced. As a 20-year network/infrastructure IT support engineer, is your solution to all users’ problems: “just reboot it”?

Man oh man, Sonos really sucks. After getting endless update messages, I keep getting the same stupid error. I’ve tried everything Sonos suggests, and nothing works. Just admit it Sonos, you sell junk. I threw my speakers in the trash today. I thought about selling them, but I wouldn’t put such a burden on another person. 

I agree with other posters that the “it must be your network” responses are inappropriate and should be ignored. Like others, I have been a Sonos customer for over a decade and the previous architecture worked perfectly at my home and my office across heterogeneous WiFi networks. The current app and firmware are so buggy that I have spent $4 on a 3rd party iOS app called SonoPhone and I only use that for multi-room control of my system now.

How can a consumer audio company that invented multi-room streaming allow this degradation of quality? The Sonos board should replace the senior leadership. Fun fact, I worked at Apple for six years and this chapter of Sonos reminds me of the ill-fated “Gil Amelio” CEO chapter.

Yes, the new Sonos app/software is more prone to faults because it uses more data connections that go outside your home. This does not go away however, so it is not going to help if you do not take a look at your network. “It should work now because it worked before and I did not change anything” wil not get you a functioning system.

Neither will rebooting your system or performing other basic troubleshooting for some result in a functioning system. Which often, but not always gets you: “Your wifi hardware is old” “you should not use sonosnet” “you should use sonosnet” “you need a mesh network” “ no not that wifi 7 mesh” “seems to be working well here” “working well at my sons house and mine” “here’s a video of it working perfectly for me what’s your problem?” 🤣

Since we are just lowly users like you, we can do no more than offer suggestions based on our experience.

Even the forum moderators are often behind the information-curve and only find out the latest news when they take a question from here up the chain.

CEO fired. Called it. 

It’s not like it a took a modern day Nostradamus.