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Sonos: From Gold Standard to Roach Motel

  • April 23, 2025
  • 2 replies
  • 92 views
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I’ve been a Sonos customer since 2006 and invested in over 20 devices. 
What used to be a bulletproof, plug-and-play system has morphed into a buggy, feature-bereft circus of broken firmware and half-baked updates and lies.

The Sonos app crashes constantly, refuses to load song titles, and loses connection mid-playback, forcing repeated reinstalls and resets just to regain control. 

 

My music library gone, wifi disable gone, radio gone. 


Multi-room grouping is a dumpster fire—speakers vanish from the app, playback falls permanently out of sync, and the only fix is a hard reboot or speaker re-adoption. 

Firmware updates routinely brick older devices,
 

SonosNet’s multicast spam chokes mesh networks like my TP-Link Deco X50, causing IP conflicts, dropped connections, and general chaos.


I have never been able to connect Alexa or Google.
 

What a f***ing joke. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Justin_21
Dogdad
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2 replies

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  • nik9669a
  • Senior Virtuoso
  • April 23, 2025

I’ve been a Sonos customer since 2006 and invested in over 20 devices. 
What used to be a bulletproof, plug-and-play system has morphed into a buggy, feature-bereft circus of broken firmware and half-baked updates and lies.

The Sonos app crashes constantly, refuses to load song titles, and loses connection mid-playback, forcing repeated reinstalls and resets just to regain control. 

 

My music library gone, wifi disable gone, radio gone. 


Multi-room grouping is a dumpster fire—speakers vanish from the app, playback falls permanently out of sync, and the only fix is a hard reboot or speaker re-adoption. 

Firmware updates routinely brick older devices,
 

SonosNet’s multicast spam chokes mesh networks like my TP-Link Deco X50, causing IP conflicts, dropped connections, and general chaos.


I have never been able to connect Alexa or Google.
 

What a f***ing joke. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

 

Too bad you need to use such language to try to make your point. 
 

To put a balancing experience: my system is quick to react to changes such as volume or grouping, and is reliable. Access to my music library is fine. I don’t recall the last time my system crashed. 
 

There may be features in the old app that I don’t use, and therefore cannot comment on, but the things I use work now, just as well as they did 15 months ago. 

 

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  • DonkeySong
  • Enthusiast I
  • April 23, 2025


What used to be a bulletproof, plug-and-play system has morphed into a buggy, feature-bereft circus of broken firmware and half-baked updates and lies.

 

 

100%. 

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