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the1stMikeC
Contributor I
April 18, 2026
Answered

Sonos fraudulently purchased 2 amps on my credit card, how did this happen?

This morning I received an email from Sonos indicating that I had purchased 2 amps.  They had my correct name, credit card number, and email address but wrong home/billing address.  I canceled my credit card and I think I was able to also cancel the purchase from Sonos.  I had recently (2 days ago) used that card to purchase an Andrew Bird substack subscription.  I know Andrew Bird has done some work for them.  I would like to know how this happened. I never made the purchase.

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Corry P
Corry PAnswer
Sonos Staff
April 20, 2026

Hi ​@the1stMikeC 

Welcome to the Sonos Community!

I am sorry to hear that you have found a fraudulent attempt to purchase Sonos products on your credit card. It seems much more likely that someone has attempted to purchase these products from us using your credit card than it is that it was us that decided to do it in the first place.

I can only really recommend that you contact our sales department directly to find out all you can about this attempted purchase. I hope that you get to the bottom of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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3 replies

Corry P
Corry PAnswer
Sonos Staff
April 20, 2026

Hi ​@the1stMikeC 

Welcome to the Sonos Community!

I am sorry to hear that you have found a fraudulent attempt to purchase Sonos products on your credit card. It seems much more likely that someone has attempted to purchase these products from us using your credit card than it is that it was us that decided to do it in the first place.

I can only really recommend that you contact our sales department directly to find out all you can about this attempted purchase. I hope that you get to the bottom of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Maddyindc
    Trending Lyricist III
    May 19, 2026

    I think it is probably not SONOS but someone got your credit card info.  I once had two TV’s purchased at Walmart.  Fortunately my credit card company was suspicious and called me to verify the purchase.

    Stanley_4
    Stanley_4
    Grand Maestro
    May 19, 2026

    There should be a report-fraud phone number on the back of your card. Call it ASAP and get the. Charge blocked. 

    Once blocked the issue is no longer ger your problem, it is between Sonos, the card company and law enforcement.

    You will likely be issued a new card and the old one disabled.

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