Sonos attorney general complaints

It was tested, found lacking, and released anyway to facilitate support for the new headphones.  This debacle has nothing to do with testing, or even IT in general.  It was a business decision.

My Sonos system no longer performs as advertised. Not even close. I support a class action. I am pissed. I have spent thousands on my system and was happy until recent incompetent updates largely made my system disabled.

Really, how do you know this? 

Totally fair point, @jgatie, tho’ improving testing now would be great for all parties. For illustrative purposes only, in the past week we’ve encountered two serious bugs that would be caught by a basic testing regimen …

• Last week the Android app started crashing at startup for many users
• This week the iOS and Android apps are severely draining batteries for many users

… to be clear, I am suggesting testing to improve matters on a forward-going basis.

It’s hard to enumerate all the problems. They pop up and I’m later able to make something work by trying repeatedly, but here is my feedback.

The number one problem is using the iPad app to choose the device doesn’t stick.

That said, have you read this thread? the problems are widespread.
 

I haven’t signed up to beta test software for hardware 

To describe the problem, I need to send screenshots, but I don’t see any way to do that with Sonos’ message feature, I ask you to review the extensive messages reporeted by others!

Not this thread much as it’s a bit of a nonsense. But I have been reading much of the forum over the last couple of months and helping people wherever I can. 

Testimony both here and in the press from actual Beta testers who stated that the testing was performed, the problems were noted, and the release went out anyway. 

I would suggest they are in a desperate game of catch up right now, so things are being rushed out by overworked personnel.  

Really, thats’s hard to understand. There is a disconnect from customers here. I am totally pissed, I have spent thousands and my system is 80% disabled. I want my money back.

Sonos software and hardware was awesome until the upgrade forced onto us about two months ago.

please, Sonos, fix the bugs or let us “downgrade!”

Not hard to understand if you know the world of capital investment.  The investors were promised sales of the new headphones, and investors get what they want, regardless of what damage it does to the customer, the company, or the product itself.  The investors come first, second, third, and all the way to next to last. The customer comes last, and the only thing which matters to the investors is the next sales quarter.