Sonos attorney general complaints

I contacted Sonos last Wednesday stating this exact same issue. I said please either provide a way to download the previous app or I would like a refund as the product is no longer working as advertised. They haven’t followed up. 

Thank you for raising this issue with the attorney general’s office. I now plan to do the same. What country are you based in?

I think it would be great to start a contact list for local bodies. 

How about a Royal Petition to the King?  👑

I am in Washington state in the US. Each state has its’ own AG office. I guess in Europe you have consumer advice groups or ombudsman agencies that you would contact.

Sonos’ arrogance in this matter is shocking. I still have a largely broken system (8 amps and 2 roams). Thankfully found an old phone with S2 on it and have disabled all updates until there is a real viable path to resolution in place.

Yeah, good luck with that. 

Thank you for contacting your AG’s office. I liked Sonos for the ease of use and features. Most of those are gone now. Way too expensive for this frustration. This happened to me a few years back with another company called Grace digital. When all was said and done, I wound up with some very expensive paper weights. Looks like it's back to separate components, speakers and a streamer. At least I am not dependent on a stupid app.

Horrible customer service, been trying to connect my sub on many occasions, (tired of trying and very frustrating) 3 different calls this week along, 1 plus hours waiting for someone to pick up, then 3 hours troubleshooting for nothing, One more time calling, this time bought a new router and cables to connect directly to the system, want to see what they have to say now. Always the excuse is Spectrum router, then we have a bad cable. Bought this system back in November connected once and since then having issues, just tired of the whole thing.

I absolutely abhorred the router/modem provided by Spectrum, while I was with them. I finally ended up going with my own (Netgear) router connected to the WAN port. Seems the bean counters had crippled the equipment enough to make it hard to work with my Sonos system. 

System totally useless now and can find no way back.

The options seen in these listings do not work for me (Windows 11 & Android phone)

Very frustrated and now have a silent house.

Never trust any Sonos products again!

Are these speakers now just paperweights!

Any attorneys out there  Able to handle this sonos fiasco ?

The public spirited action that’s needed is to let it be known as widely as possible that SONOS are smugly complacent about their incompetence and don’t give a damn about users, whose money they have pocketed.

How dare the “moderators” have the audacity to insist there should be no criticism of SONOS products!