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Question

Setting up the Beam

  • January 1, 2026
  • 1 reply
  • 0 views

I just bought the Sonos Beam Gen2 in December of 2025 and have it connected to my Samsung TV that I bought 5 years ago.  I went through the setup procedure and the sound quality is very poor especially from my Samsung Blu Ray player.  I used the HDMI cable that came with the Beam and it’s connected to the ARC connection on the TV.  I have to turn the volume on the Beam to over 50 so I can hear and understand what they’re saying especially on the Blu Ray player.  

1 reply

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  • Senior Virtuoso
  • January 1, 2026

I suggest you speak to Sonos support as they can do remote diagnosis. This is a user community so there’s only limited suggestions we can offer.