S1 APP UPDATE

I just looked at your post history, looks like you did some system-level adjustments to your system to get Local Library to run. It is possible that those changes are the ones that precipitated the problem listed here.

For right now I would simply change the Sonos account to non-admin. That shouldn’t affect the file sharing, but should stop that account being used for install/uninstall.

The S1 controller app would not allow me to update my music library by indicating folder was not accessable eve though it was shared. I suspected it may be due to a recent update so I clicked on update link. That’s when the issue started. I went to delete the entire Sonos program and tht’s the first time I saw the popup. I tried unistalling other apps I could remove and the popup appeared , too. I tried running Norton Utilities Ultimate and got the popup. Went into the registry and deleted all entries related to Sonos, then tried to uninstall Sonos and again got the popup. I emailed the screen shot of the popup to the Sonos “expert” and was advised to reset my computer. Same recommendation came from Norton. 

Did it ever cross your mind to hold down the power button and force a reboot when the pop up appeared?

Did it ever cross your mind that the “experts” at the Sonos support line didn’t suggest that? So if I understand your point, you are implying that people using the Sonos app should be computer geeks? The analysis by Ken Griffiihs (thank you) of the issue I had is what should have been provided to me when I called Sonos the first time. It would have eliminated all the confusion and mis-steps. 

You “ Went into the registry and deleted all entries related to Sonos, then tried to uninstall Sonos and again got the popup” - well that explains it then.

Good luck with your class action lawsuit - you destroyed your own system.

At this point I have to agree with what others have said - reset your Windows system to get it back into a functional state.

What makes you think level 1 phone support folks are “experts”?  By the very nature of the job, they are script readers who may or may not have ever used the actual product.  The users here know the product far more than any phone support.  So give those people a break.  They put up with irate customers badgering them for not knowing something that isn’t in their script, and they do it for crap money.

There is an old saying that goes: 

“An educated consumer is our best customer”

This is not a Sonos quote, but a great quote no matter what manufacturer you are dealing with.

When ever you install an app on a windows machine after Windows XP, there has been a User Account Control popup asking the user to provide permission to install an app. Mac does the same thing. This does not happen with apps downloaded from their receptive stores.

I find it hard to believe in the year of our Lord 2025, that a Windows user has never seen a popup with or without the box for a password when installing an app that they downloaded from the internet.

Many users have blamed the new app for connection issues, volume issues, library issues..etc, but not for something like a UAC prompt that IS something built into WINDOWS….

A simply Google search could have explained this (especially with AI) and all this anger you have thrown at Sonos because of your inability to comprehend the basics of the technology you use was not necessary.

No, you do not have to be a computer geek to use Sonos, but “My God Man” learn something about the products you are using.

Come on, lads, you’ve all had a bit to drink... Let’s get some air, shall we?