S1 APP UPDATE

Looks like it broke your caps lock key too.

Seriously, what nonsense is this? What popup? (A picture would have been worth a thousand words).

Why would you have to flatten an entire Windows install due to the Sonos app??

Why would you go through all that without even asking here first?

​@controlav 

This isn’t the first post they’ve made saying this. They were asked similar questions on their previous post but no further info was added. It made no sense then and makes no sense now.

Oh yeah, I see that now. “ THE POPUP ASKED FOR AN ADMIN USERNAME AND PASSWORD” - whatever this was, it wasn’t Sonos. I guess we’ll never know.

Here’s the popup...

Now I’d appreciate someone unaffiliated with Sonos to reply.

Moderator Note: Modified in accordance with the Community Code of Conduct

Is this how you avoid cass action law suits? you’re not fooling anyone. the thousands of screwed Sonos customers are organizing as I write this. 

Interesting, this is the user account that Sonos create for the old http server. The password is never revealed to the user, because it is never needed. Except...

Now why the UAC prompt is suggesting that account is a mystery. I would expect a scrollbar to select a different Admin account, or a button saying ‘choose another account’.

The fix for this looks easy - cancel the dialog, and Remove the Sonos user, or change it to a non-Admin type.

When UAC next shows up, it cannot suggest the Sonos user and will pick the ‘regular’ admin account.

Who knows how to do this? Sonos was contacted at least five times and nobody suggested these altewrnatives. The guys that answer the phone are incompetent!  Sonos is a shell of a company since the brains of the outfit abandoned ship, leaving people like me to eat our losses. A class action suit is our only recourse. I doubt the company will be in business before it is filed.

I have to ask: exactly what did you do to get this dialog? The fact it is picking the Sonos account implies that the installer or uninstaller is itself running under the Sonos account, which shouldn’t be possible.

Another option is going to Installed Apps and uninstall the Sonos app - this should also remove the Sonos account, and it should do it under the regular admin account. However if you have carefully set up your Local Library sharing this may be a bad idea.

Here’s the popup...

 

It’s a Microsoft Windows user account popup… see below summary:

When User Account Control (UAC) is enabled, Windows prompts for consent, or prompts for credentials of a valid local administrator account before starting a program or task that requires a full administrator access token. This prompt ensures that no malicious software can be silently installed or run.  

With the Always notify, or Default UAC setting enabled, your desktop will be dimmed and switched to the secure desktop when you get an elevation request by the User Account Control (UAC) prompt.  A user that is a member of the Administrators group can log on, browse the Web, and read e-mail etc. while using a standard user access token. When the administrator needs to perform a task that requires the administrator access token, Windows automatically prompts the user for Y/N approval. This prompt is called an elevation prompt for UAC consent prompt.  

The user experience for standard users is different from that of administrators in Admin Approval Mode. The recommended and more secure method of running Windows is to make your primary user account a standard user account. Running as a standard user helps to maximize security for a managed environment. With the built-in UAC elevation component, standard users can easily perform an administrative task by entering valid credentials for a local administrator account. The default, built-in UAC elevation component for ‘standard’ users is the UAC credential prompt.