S1 APP UPDATE

Looks like it broke your caps lock key too.

Seriously, what nonsense is this? What popup? (A picture would have been worth a thousand words).

Why would you have to flatten an entire Windows install due to the Sonos app??

Why would you go through all that without even asking here first?

​@controlav 

This isn’t the first post they’ve made saying this. They were asked similar questions on their previous post but no further info was added. It made no sense then and makes no sense now.

Oh yeah, I see that now. “ THE POPUP ASKED FOR AN ADMIN USERNAME AND PASSWORD” - whatever this was, it wasn’t Sonos. I guess we’ll never know.

Here’s the popup...

Now I’d appreciate someone unaffiliated with Sonos to reply.

Moderator Note: Modified in accordance with the Community Code of Conduct

Is this how you avoid cass action law suits? you’re not fooling anyone. the thousands of screwed Sonos customers are organizing as I write this. 

Interesting, this is the user account that Sonos create for the old http server. The password is never revealed to the user, because it is never needed. Except...

Now why the UAC prompt is suggesting that account is a mystery. I would expect a scrollbar to select a different Admin account, or a button saying ‘choose another account’.

The fix for this looks easy - cancel the dialog, and Remove the Sonos user, or change it to a non-Admin type.

When UAC next shows up, it cannot suggest the Sonos user and will pick the ‘regular’ admin account.

Who knows how to do this? Sonos was contacted at least five times and nobody suggested these altewrnatives. The guys that answer the phone are incompetent!  Sonos is a shell of a company since the brains of the outfit abandoned ship, leaving people like me to eat our losses. A class action suit is our only recourse. I doubt the company will be in business before it is filed.

I have to ask: exactly what did you do to get this dialog? The fact it is picking the Sonos account implies that the installer or uninstaller is itself running under the Sonos account, which shouldn’t be possible.

Another option is going to Installed Apps and uninstall the Sonos app - this should also remove the Sonos account, and it should do it under the regular admin account. However if you have carefully set up your Local Library sharing this may be a bad idea.

Here’s the popup...

 

It’s a Microsoft Windows user account popup… see below summary:

When User Account Control (UAC) is enabled, Windows prompts for consent, or prompts for credentials of a valid local administrator account before starting a program or task that requires a full administrator access token. This prompt ensures that no malicious software can be silently installed or run.  

With the Always notify, or Default UAC setting enabled, your desktop will be dimmed and switched to the secure desktop when you get an elevation request by the User Account Control (UAC) prompt.  A user that is a member of the Administrators group can log on, browse the Web, and read e-mail etc. while using a standard user access token. When the administrator needs to perform a task that requires the administrator access token, Windows automatically prompts the user for Y/N approval. This prompt is called an elevation prompt for UAC consent prompt.  

The user experience for standard users is different from that of administrators in Admin Approval Mode. The recommended and more secure method of running Windows is to make your primary user account a standard user account. Running as a standard user helps to maximize security for a managed environment. With the built-in UAC elevation component, standard users can easily perform an administrative task by entering valid credentials for a local administrator account. The default, built-in UAC elevation component for ‘standard’ users is the UAC credential prompt.

I just looked at your post history, looks like you did some system-level adjustments to your system to get Local Library to run. It is possible that those changes are the ones that precipitated the problem listed here.

For right now I would simply change the Sonos account to non-admin. That shouldn’t affect the file sharing, but should stop that account being used for install/uninstall.

The S1 controller app would not allow me to update my music library by indicating folder was not accessable eve though it was shared. I suspected it may be due to a recent update so I clicked on update link. That’s when the issue started. I went to delete the entire Sonos program and tht’s the first time I saw the popup. I tried unistalling other apps I could remove and the popup appeared , too. I tried running Norton Utilities Ultimate and got the popup. Went into the registry and deleted all entries related to Sonos, then tried to uninstall Sonos and again got the popup. I emailed the screen shot of the popup to the Sonos “expert” and was advised to reset my computer. Same recommendation came from Norton. 

Did it ever cross your mind to hold down the power button and force a reboot when the pop up appeared?

Did it ever cross your mind that the “experts” at the Sonos support line didn’t suggest that? So if I understand your point, you are implying that people using the Sonos app should be computer geeks? The analysis by Ken Griffiihs (thank you) of the issue I had is what should have been provided to me when I called Sonos the first time. It would have eliminated all the confusion and mis-steps. 

You “ Went into the registry and deleted all entries related to Sonos, then tried to uninstall Sonos and again got the popup” - well that explains it then.

Good luck with your class action lawsuit - you destroyed your own system.

At this point I have to agree with what others have said - reset your Windows system to get it back into a functional state.

What makes you think level 1 phone support folks are “experts”?  By the very nature of the job, they are script readers who may or may not have ever used the actual product.  The users here know the product far more than any phone support.  So give those people a break.  They put up with irate customers badgering them for not knowing something that isn’t in their script, and they do it for crap money.

There is an old saying that goes: 

“An educated consumer is our best customer”

This is not a Sonos quote, but a great quote no matter what manufacturer you are dealing with.

When ever you install an app on a windows machine after Windows XP, there has been a User Account Control popup asking the user to provide permission to install an app. Mac does the same thing. This does not happen with apps downloaded from their receptive stores.

I find it hard to believe in the year of our Lord 2025, that a Windows user has never seen a popup with or without the box for a password when installing an app that they downloaded from the internet.

Many users have blamed the new app for connection issues, volume issues, library issues..etc, but not for something like a UAC prompt that IS something built into WINDOWS….

A simply Google search could have explained this (especially with AI) and all this anger you have thrown at Sonos because of your inability to comprehend the basics of the technology you use was not necessary.

No, you do not have to be a computer geek to use Sonos, but “My God Man” learn something about the products you are using.

Come on, lads, you’ve all had a bit to drink... Let’s get some air, shall we?