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Gbarber
Contributor I
January 29, 2024

Return Label

How do I get a return label after receiving the RO number two weeks ago indicating the label would arrive in a separate email. I have chatted, spoke with support on the phone several times. No one can tell me what the issue is and it is frustrating as I get told it will be taken care of but no one can say when. Last week I was told I would get it in maybe 2 hours. That did not happen. I have a case number if needed. 

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GbarberAuthor
Contributor I
February 7, 2024

Corry - still no label and no updates since Friday. I will call today to see if I can get more info. 
 

Than you. 

Corry P
Corry P
Sonos Staff
February 12, 2024

Hi @Gbarber 

Apologies - I have been off for a week.

I can see you have been in touch once more, but that you haven’t yet received a reply to your most recent email. The answer there would be “Yes” - the PDF label attached to the most recent reply from my colleague has the RO number on it.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    GbarberAuthor
    Contributor I
    February 13, 2024

    Corry,

    The roam was taken to FedEx today. I replied to Belle’s email to let her know as well. Tracking number is **** **** ***. Thanks for your help. I will be tracking it as well.  Hopefully the refund will be processed quicker than the label. 

    Grace

    Moderator edit: tracking number removed

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