Return Label

Hi

I suggest you call Sonos sales at the number below. The community has no connection with Sonos internal operations. However, on some occasions a community Moderator may intervene on your behalf IF they happen to see your post.

800 680 2345

Hi @Gbarber 

Welcome to the Sonos Community!

We have figured out what went wrong and pointed the right people in the direction of your case for you (we’re in Europe, so are unable to do so directly) - it should be cleared up soon.

Apologies for the delay incurred so far.

I hope this helps.

Thank you Corey - do you have any idea how long it will take?

Hi @Gbarber 

No, but we are doing our best to get someone “over the pond” to pick this up for you - not only should you not have had to wait for this long, but you also shouldn’t need to wait much further.

Still have not received the label after I was told on Monday it would take one or two days. Also was told a supervisor would call. 

Hi @Gbarber 

Looking at your case, I see a colleague sent you an email 4 hours after you posted here - it looks like they are “on the case”, as it were. If you don’t see the email, please check your spam folder.

I hope they get this resolved for you.

I did receive the email and now they are saying they need to cancel the return.  I replied to the email to find out if they are planning to do a new return so that I can get a return label.  So will most likely need to call again later today. 

Quite the saga, sad that the once excellent Sonos support can’t even issue a return label, what a joke. 

It gets better - now i have been told not to use the label. And i received another email with a new RO number but not label.  This is frustrating. 

Hi @Gbarber 

I can only apologise once more, and assure you that my colleague Belle is definitely doing what they can for you.

I hope this helps.