Research participation request - Feedback on the community

The search would suck if it gave you no results for terms that you know exist. This search actually returns stuff that has NOTHING TO DO with your search terms, while simultaneously ignoring posts with the search terms in it. It's as if the word "search" had a different meaning, like "find stuff no one asked for." In short, I beg for it to rise to the level of suck, instead it SUCKITY SUCK SUCK SUCKS!

Glad I got that off my chest.

Post of the day right there!

I agree....web-site says community...I have tried to post a question 6 different ways and nothing...is anybody there a sonos..??

So I guess your product isn’t selling well and now you’re trying to find out why? Besides the horrid search feature, there is no easy way to see the latest topics. I have to go to my bookmarks to get to https://en.community.sonos.com/search/activity/recent ... why can’t it be a link on every page like all other forums? I’ve taken your survey. Probably won’t like or act on the results.

PS: Bribing us with ‘gift cards and goodies’ aren’t going to raise participation or add users. Fix the forum. That will raise participation and add users. You’ve cost us several fantastic posters because of your slop.

Besides the horrid search feature, there is no easy way to see the latest topics. I have to go to my bookmarks to get to https://en.community.sonos.com/search/activity/recent ... why can’t it be a link on every page like all other forums?
Up at the very top of the page, just left of where it shows your username and avatar, is a drop-down that says Community... in there are a number of options like Recently active topics, active since last visit, and others, as well as direct links to the top-level forums. It's at the top of every page.

If a new forum vendor is a possibility the Lithium folks Ubiquity use would be high on my list.

Ubiquity forum: https://community.ubnt.com/t5/custom/page/page-id/Forums

Lithium: https://www.lithium.com/products/online-communities

Up at the very top of the page, just left of where it shows your username and avatar, is a drop-down that says Community... in there are a number of options like Recently active topics, active since last visit, and others, as well as direct links to the top-level forums. It's at the top of every page.

Thanks, Mike. Never used to be. I quit looking after the first year.

I'm reading what you are saying and I will take all feedback into account.
I'm certainly going to use the feedback you all gave on the survey, and I will ask what can be done about the search function and active/unread topics, though it will most likely end up somewhere on the backlog. I'll also coin the no visible contact thing when the spam was a major problem.

I saw that you posted some community companies, mind telling me what you like more about the communities they make? Aside from the fact that they work better, maybe you like something in the interface or think it's just that much easier to navigate?

Insided has been making a lot of communities like this https://community.consumentenbond.nl/
Do you like the layout better? I know the search works the same here, but do you think this is easier to navigate?

Anything you have complaints about I'll be documenting and using, so if there's anything else besides the search, unread topics/posts not showing up well, lack of engagement and latest topics not being easy to find, please tell me.

You ask for feedback, got some on basic stuff we've been asking for for years, and you put it on the back burner? That, sir, is the main problem with your company. Zero customer concern.

I'm sorry but as an intern I have very little influence on what is prioritized, I can coin things and highlight things but that doesn't guarantee at all that something is done with it. I have understood from all prior comments that customer concern and interaction is a serious problem and I will most certainly propose ways for the company to interact directly with the end users.

You ask for feedback, got some on basic stuff we've been asking for for years, and you put it on the back burner? That, sir, is the main problem with your company. Zero customer concern.
To be fair, though, we aren't the customer in this case - Sonos are.