Contributor I

Research participation request - Feedback on the community

37 replies
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A very good day to all of you!

My name is Seline van Dijk and I'm an intern at Insided, the company behind this here community platform.
My assignment is to research and design better user engagement, which basically entails giving advice on and design functions or design changes that will get the users more engaged!

But one can't design for users without getting the opinion of users, don't you think?
Which is why I'm here!

I would like to request your participation in a survey I made, found at the link below:
https://goo.gl/forms/XKvx0SE7ETb4xDoy1

It will take you a maximum of 10 minutes to fill out if you really take your time to think, but if you're a fast thinker it won't take you much more than 3 minutes.

Your answers will contribute to the research and design decisions, and if your ideas are particularly good you may see them return on Insided communities sometime in the future!

Many thanks to any of you who have read this far, and even more thanks if you decide to fill out the survey!

Sincerely,
Seline van Dijk

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jgatie

The search would suck if it gave you no results for terms that you know exist. This search actually returns stuff that has NOTHING TO DO with your search terms, while simultaneously ignoring posts with the search terms in it. It's as if the word "search" had a different meaning, like "find stuff no one asked for." In short, I beg for it to rise to the level of suck, instead it SUCKITY SUCK SUCK SUCKS!

Glad I got that off my chest.

Airgetlam

Is that a technical term?

Bruce

J

John B

I think I just entered a parallel universe. The Insided search was so bad I abandoned it long ago in favour of Google. But I just tried a few searches for evidence of how bad it was. Shock horror - it didn't perform too badly. Maybe I got lucky. Anyone else want to try? Could they have improved it?

jgatie

Dear God, it is almost useful. Still no search by username, date, title, section, or results displayed as posts, but it actally gave me a correct result (well, one correct result).

J

John B

I agree that I was judging it against exceptionally low expectations.

Stanley_4

Grand Maestro

What bugs me is clicking active since last visit and seeing 20 pages of topics. As I work through them I come to already read topics on page after page.

Stuart_W

World-Class Superstar

I'm not going to support InSided in providing this feedback due to their complete lack of engagement during the spamming debacle.

They took weeks to engage with Sonos, or so it seems, and there was zero engagement on these boards. So I'm sorry, I'm not going to give my time to this.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

A

amun

I'm not going to support InSided...

I filled it in, but it's coming from the wrong angle... It should have been Sonos asking the question 'what can we replace Insided with?'

Airgetlam

It seems like they're not really focused on a support forum as much. Asking questions about how to "engage" folks with gift cards and badges isn't really what my perception of this forum is. Those of you who are frequent contributors most likely ignore such things. You're here to assist people in enjoying the device that provides you so much pleasure. Adding "incentives" to participation would be most unlikely to move you in one direction or another.

If this were a "My Little Pony" community, it might be different, but this is a forum designed around support, more than ongoing communication between members.

Bruce

K

Kumar

If this were a "My Little Pony" community, it might be different

Lol. Nice one, laugh for the day done, thanks!

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