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Contributor II
May 15, 2024 5:50 PM UTC
Answered

re tune true play

Hi last week I updated to the new app and now done the update on the new app. do u have to re tune true play since the new version of the app has been installed. Well if true play isn’t still broken. Which i see people having issues with it. 
thanks 

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nik9669aAnswer
Senior Virtuoso
May 16, 2024 9:47 PM UTC

It’s not normally necessary to re-do Trueplay. 

8 replies

Contributor II
May 16, 2024 9:04 PM UTC

Hi last week I updated to the new app and now done the update on the new app. do u have to re tune true play since the new version of the app has been installed. Well if true play isn’t still broken. Which i see people having issues with it. 
thanks 

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nik9669aAnswer
Senior Virtuoso
May 16, 2024 9:47 PM UTC

It’s not normally necessary to re-do Trueplay. 

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Lyricist I
May 17, 2024 1:57 PM UTC

Hello,

I have the same problem Truplay is not working. I’ve done some changes and I need to do a retune on my Sono audio system. It is getting stuck on Beginning tuning as you can see in the attached image.

Thanks,

Cristian 

 

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Lyricist III
May 17, 2024 5:49 PM UTC

Is sonos working on fixing true play many IOS users seems to have issues with the new update.

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Avid Contributor I
May 18, 2024 9:52 AM UTC

Hi hello all.

I have the same problem too tried many times and gives me error after moving the phone up and down.

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Contributor I
May 18, 2024 3:01 PM UTC

I have this exact issue. I wanted to retune as the right surround isn’t sounding right only to get stuck at this screen 

 

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Lyricist I
May 20, 2024 8:33 AM UTC

I have a same problem, try play got stuck after I begin it, what’s solution 

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Lyricist I
May 26, 2024 6:45 AM UTC
The problem still continues even after the recent update
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