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Corry P
Corry PAnswer
Sonos Staff
July 26, 2024

Hi @john at poulton 

Thanks for your post!

Earlier yesterday, we sent out an email that, for some, appeared blank and without a subject. This email was supposed to contain an important update from our CEO. We’ve identified the error and have resent the email to those affected.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

22 replies

Enthusiast I
July 25, 2024

The above is a screen shot of an e mail I’ve received from no-reply@con.sonos.com. It looks like a phishing e mail. If I’m correct does Sonos have an e mail address to report it to?

Lyricist I
July 25, 2024

I've received the same email and also thought that it looks suspicious. I didn't download the images though.

Airgetlam
July 26, 2024

I wouldn’t open anything from @con.sonos.com. While I have marketing stuff turned off on my account, as I recall, everything would come from just @sonos.com. My guess is your suspicions are correct. 

Bruce
Airgetlam
July 26, 2024

Oh, sorry, missed the question part. No, to my knowledge, Sonos doesn’t have a ‘security’ email to forward it to. I’d just throw it away. I suspect a moderator will take note of your post, and either respond here, and/or pass it along, but I think you have done the right thing. 

Bruce
Airgetlam
July 26, 2024

Note, however, there was a post this morning from the CEO. You can access it by clicking on the light green link at the top of this page, or go to 

 if you trust me to post a valid link. ;)

Bruce
Lyricist I
July 26, 2024

I also received the same email as the original poster from no-reply@con.sonos.com yesterday. I marked it as spam and deleted it.

Interestingly overnight I received another email purporting to be from the CEO as mentioned above. It contains the update letter mentioned in the body of the email but it too came from no-reply@con.sonos.com so I’m puzzled as to whether it is legit or not?

Corry P
Corry PAnswer
Sonos Staff
July 26, 2024

Hi @john at poulton 

Thanks for your post!

Earlier yesterday, we sent out an email that, for some, appeared blank and without a subject. This email was supposed to contain an important update from our CEO. We’ve identified the error and have resent the email to those affected.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist I
July 26, 2024

Yes I got this email - Sonos can’t even send an email out correctly. They really need to get their act together.

Enthusiast I
July 26, 2024

Thanks Corry P. That clears it up and also confirms that no-reply@con.sonos.com is a legitimate Sonos e mail address. 

LazyBadger
Renowned Enthusiast I
July 26, 2024

Yes I got this email - Sonos can’t even send an email out correctly. They really need to get their act together.

Lol, I was thinking the same thing, I’m sure we are not alone.

BUT an apology, only 2 months too late but none the less an apology.

Also a list of their intentions of what they plan to fix and when, so i need to stay on S2 for a few more months

 

July and August:

 

  • Improving the stability when adding new products
  • Implementing Music Library configuration, browse, search, and play

 

August and September:

 

  • Improving Volume responsiveness
  • User interface improvements based on customer feedback
  • Improving overall system stability and error handling

 

September:

 

  • Improving Alarm consistency and reliability

 

September and October:

 

  • Restoring edit mode for Playlists and the Queue
  • Improving functionality in settings