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Corry P
Corry PAnswer
Sonos Staff
July 26, 2024

Hi @john at poulton 

Thanks for your post!

Earlier yesterday, we sent out an email that, for some, appeared blank and without a subject. This email was supposed to contain an important update from our CEO. We’ve identified the error and have resent the email to those affected.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

22 replies

Prodigy III
September 9, 2024

@Ian_S The email is legit. On Reddit, Keith from the Sonos team confirmed its authenticity. I would definitely send your mailing address as I believe the “token of appreciation” will be significant.

Slap me in the face with a wet fish… 

A Roam 2 just arrived… I’m guessing it was a special one as it added without issue on the new app too… 😱

Even sounds alright for the size as well. 

That was very unexpected. 

This new app is absolutely brilliant 😄

Prodigy III
September 9, 2024

@Ian_S The email is legit. On Reddit, Keith from the Sonos team confirmed its authenticity. I would definitely send your mailing address as I believe the “token of appreciation” will be significant.

Slap me in the face with a wet fish… 

A Roam 2 just arrived… I’m guessing it was a special one as it added without issue on the new app too… 😱

Even sounds alright for the size as well. 

That was very unexpected. 

This new app is absolutely brilliant 😄

 

That sounds exciting. Not that I do it for hardware, but I’m not sure there is much value in having helped out hundreds of issues here these last 17 weeks since the new app went live (59 marked as the solution!) when submitting a diagnostic after Patrick’s Q&A is rewarded with a Roam 2…