No longer in love with Sonos

So you’ve been with Sonos for close to 20 years and as of 25 November you have decided to inform this community with a rant that you are moving on. Maybe try explaining your issues and someone may be able to help. Have you ever ran a diagnostic and then called Sonos tech support to discuss your issues? BTW… no one in this community works for Sonos. If they do they aren’t identifying themselves as so. The only people in the community with a pseudo connection to Sonos are those whose icons identify them as Sonos Staff (Community Moderators). Anyway good luck with the alternative company.

Frankly, i don't understand your slightly hostile tone. Yes, you may well call it a rant, but I ham truly fed up with having to go through the same motions again and again. I have done multiple diagnostic tests, contacted tech support and set up the system a multitude of times when - after an absence - I have come home to find the system giving me the message: unable find your Sonos, do this an do that, and still only been able to reconnect with extreme difficulty. I am not a regular reader of the community page but I am not surprised to see others having encountered problems similar to mine. This is absolute conformity with what friends of mine have experienced. So again, good by Sonos.

I’m also a 20 year owner of a Sonos system, from an initial 2 zones to 8 rooms of various products. From the early days of Sonos being a very customer focused company, through the gradual transition to being almost solely focused on new customer growth, I’ve gradually become a disappointed customer. The poor S1>S2 debacle made it all too clear where Sonos was going, and more recent disasters like the S2 ap upgrade just reinforced my growing disappointment. I’ve kept up to date with alternative options and there are a growing number such as WiiM etc. I’m not rushing to change systems, but the age of my current hardware means that they will need replacing in the not too distant future. 
However, odd as it may seem, this isn’t an altogether negative post. 
I’ll be moving house soon and the new location will likely cause connectivity problems, so I decided to buy a new Boost before they become unavailable. Adding it into the existing S1 system was way more difficult than it should be, so with some trepidation I contacted Sonos support for the first time in many years. It’s fair to say that the response was much more like support was in the early years of Sonos. Knowledgeable, patient assistance across a long online chat and two subsequent lengthy phone calls finally resolved the problem. I can’t speak highly enough of the support I received. 
This probably won’t change our eventual transition to another brand, but it’s no longer a certainty. Great support really does matter. 
 

I couldn’t agree more, I was a huge fan of Sonos, Purchase a house five years ago whole rack of Sonos six Zones absolutely loved it. I have a small apartment and I added the Sonos arc era 100’s and sub. Worked great. Now my app can’t find any of the products but the arc. Spent an hour online with Sonos’s chat, disconnected twice and it’s an hour that I can’t come back, absolutely brought no value. 
The app doesn’t work. The connection with Apple Music is horrible, I was Sonos’s biggest fan and now I might return the only product ever back to Costco.  And I don’t want the return money I just want Sonos to know how disappointed I am!