I have been a Sones devotee for close to twenty years, owning four Sonos5s and four Soonos 1s. I loved the sound and the ease with which I could access my 'own' as well as the music Icould stream from providers such as Deezer and Spotify.
Now, in the first instance when the company left its 'old' customers with a an incompatible software version and in particular since I encountered massive problems in connection with moving house, my exuberance has - to say the least -faded considerably. I travel a lot and when I return home after a period of absence one of my greatest dreads is having to spend hours trying to ‘reason’ my Sonos to behave in accordance with what it’s supposed to.
The problems Sonos keeps presenting are now of a scope that leaves me with no other choice but to change to another brand. I will never again buy a Sonos product, and - given the opportunity – I will not hesitate to advise anyone else to disregard Sonos as a reliable product.
I would even go as far as proposing the Sonos 'history' as a business school textbook case of brand destruction.
