New Spam

And.... apparently they start at 7PM Pacific. Just tagged my first one tonight.

I've not had any posts flagged today (yet), Kumar. And you know me, I tend to be verbose in my posts. I'm not a fan of the inSided's application of the filter, to be sure.

There is no pattern to the moderation. I have had short and long posts binned. It is completely random.

And so it goes on :8 44 Spam post in the first 2 pages of recent activity and 6 real posts. The Spammers are winning this battle.

Indeed. And even the much celebrated EU based team hasn't reported for work to sweep the floor.

Nearly 3 weeks later and the same type of Spam messages are still appearing every day! Is anything actually being done to prevent them or is it just a clear up when they appear routine?

It does call into question Sonos' ability to resist hacking of personal data etc when basic web bots can flood the Community forum with ease.

All of the spam posts have some form of +91 (India) phone number in the title. A good start would be create a regexp filter that caught variants of this, and flagged those posts/users for moderation.

All of the spam posts have some form of +91 (India) phone number in the title. A good start would be create a regexp filter that caught variants of this, and flagged those posts/users for moderation.

There are so many things Insided could be doing that they aren't. It's almost as if the people working for insided have no idea how to use the tools they presumably have available to them.

I have been reprimanded by Sonos for, I quote:
calling the community staff "EU based janitors" isn't cool.... please refrain from slinging around what could be considered an insult?
Unquote
I do not believe I have done that anywhere in this thread; what I have said is that Insided incompetency is having Sonos Staff do janitor level work, there is a subtle difference here from calling staff janitors. But in case any sensibilities have been offended by my words, this is an apology.

Do I need to point out the consequence of having to do this work is that response times to threads here shoot up and have remained high for weeks now with many threads going unanswered or ignored. With the question posed in my thread on the related subject of moderation etiquette also being ignored by Sonos till now.

I am now debating with myself if it is time to stop being a contributor to the site. Easy enough now to just dip in for personal support when needed in addition to creating incidents that can be tracked via email.

Here's a thought as well: there is no reason why real world janitors cannot be Sonos customers. And even if they are not, be quite entitled to be offended by the reprimand.

Kumar. I am absolutely appalled that you should have had your wrist slapped for this. I got your meaning, and it would never have occurred to me to interpret your words as insulting, even if being a janitor were something to be ashamed of, which it isn't. You were using the term metaphorically to describe the cleaning up of spam on the site.

What I would like to know is, when did Sonos last contact you specifically to say thank you for the enormous contribution you have made to helping people on the forum over many years?