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Contributor I
May 17, 2024 6:30 PM UTC

New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

SONOS WHY!!

 

How have they released a long awaited update, and somehow managed to downgrade the whole system?? 

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b 

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

 

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38 replies

Lyricist I
May 26, 2024 11:52 PM UTC

I’ve never created a profile and made a comment (good or bad) for any consumer product, until now. This update is TERRIBLE! Nothing works consistently anymore. Serious, how could this have been approved and rolled out? It’s offensive to your entire customer base. 

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Lyricist I
May 28, 2024 7:46 PM UTC

Just want to thank everyone for backing up my frustrations … truly a rookie job on the update (not an upgrade!)  … i’m amazed they have not been emailiing apologies to customers in a frenzy to try to alleviate people’s anger - comically they are just sending promo emails!  I don’t like to feel spiteful, but i almost hope they lose business bc of this as it’s embarassing to them and downright unfair to us as users to have to navigate a botch job … i have actually had to stop using my system if I think it might be important to adjust volume or change the music becasue i simply cant do it reliably … and isnt that the main purpose!?!  such a farce

 

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Lyricist II
May 28, 2024 11:24 PM UTC

This reminds me of when Google destroyed Google Groups, removing key features I relied on, and called it an “upgrade”. Sheesh! 

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Lyricist I
May 30, 2024 7:39 AM UTC

Fully agree that the latest update is a disaster. Absolutely not intuitive. Thinking of ditching the entire system if this isn’t quickly sorted.

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Lyricist I
May 30, 2024 12:58 PM UTC

Appalling, horrendous, disastrous… I don’t understand how this ‘update/upgrade’ could ever have been allowed to happen. This has completely changed how I look at Sonos as a company and how they treat their customers. Effectively, they simply don’t care about their customers otherwise this ‘upgrade’ would never have been released. In an already competitive industry, this has done irreparable damage to Sonos. 

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Lyricist I
May 31, 2024 6:32 PM UTC

I’m a Sonos dealer at our home theater shop in Hutchinson, KS.  The Sonos platform (other than this horrible update) had generally been one of my “Go To’s” for customers. 
From a retail standpoint they are one of the more selfish brands on electronics we sell. No Margin whatsoever - and when the 20% off deal comes around for people, anyone can get any Sonos product cheaper than an authorized DIRECT dealer can even buy it for. 
I’m throughly disappointed with Sonos all together as a company. 

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Lyricist I
Jun 1, 2024 6:42 AM UTC

This is insane. 
you cannot simply search a song and have it play next while keeping the same queue. Or Just adding it to the queue. I did this at parties or when hosting all the time. 
so disappointed. I was out tonight and the people I got into Sonos all hate it. Stunning they would launch this. 

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Lyricist I
Jun 1, 2024 7:18 PM UTC

So glad I don’t have automatic updates on my PC, so at least my system is functional … for now

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Lyricist I
Jun 9, 2024 11:01 PM UTC

Absolute GARBAGE. My favorite part (if you can even get

it to work) is listening to songs for a minute and 20

seconds before it changes songs again. Get your act together….what an absolute pathetic “update”.

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Lyricist III
Jun 11, 2024 3:04 AM UTC

Whi designs these upgrades.  The screen shows liked songs right in the middle of my s reen.  If I wanted to listen to the same songs over and over I'd listen to the radio.  Before someone talks about customization I'm not going to try again until their software is more stable.  Half the time my system won't show up.  I know people get bitchy with upgrades but I don't know where you are headed as you keep changing things and not always for the better.  Who do you listen to.  This roll out is on the top two worst and this is number 1 in too soon to release.  There should be some frank discussions about what happened and PROBABLY the executive who wouldn't listen needs to be identified  I thought about buying another speak but I am on hold.  

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