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Contributor I
May 17, 2024 6:30 PM UTC

New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

SONOS WHY!!

 

How have they released a long awaited update, and somehow managed to downgrade the whole system?? 

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b 

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

 

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38 replies

Enthusiast II
May 23, 2024 6:33 AM UTC

REMEMBER THAT WE ARE SONOS BIGGEST SALES FORCE.

BEEN RECOMMENDING SONOS TO ANYONE FOR MANY YEARS.

WE MADE SONOS FAMOUS AND BIG.

WE WERE BETRAYED AND BACKSTABBED!

UNGRATEFUL N UNTRUSTWORTHY COMPANY!!!

 

1 STAR RATING PLEASE.

LET THEM SUFFER

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Lyricist I
May 23, 2024 10:26 AM UTC

Yup, it’s a real dog’s dinner. Not what I’d expect of a well-run pure tech business. Releases like this are disastrous not just for users but for the business as a whole. Utterly appalling.

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Lyricist I
May 23, 2024 11:03 AM UTC

Worst update ever - appalling lack of user friendly tech and super glitchy. I’m skipping using the software altogether and now just connecting via Spotify. Sonos, you have lost me. 

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Lyricist I
May 23, 2024 12:19 PM UTC

Overly complex app that removed simple, useful functionality. It's too easy to get lost in the navigation through the pages and settings now. Can't control volume from phone buttons anymore when playing through Sonos from the Spotify app. Was this Sonos update not adequately beta tested or did they just ignore feedback from the test group? I was considering expanding my system. No more after this.  It's a shame, but I'll just hobble along with this eco system until it eventually kills off support for my speakers entirely or the company folds due to lack of revenue. I predict if they don't pay more attention to customer feedback, hardware sales will decline to the point where they require a recurring monthly subscription fee to allow the system to work at all. 

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Lyricist I
May 23, 2024 8:41 PM UTC

Never been one to leave poor reviews but this is appalling.

Is there any way to get the previous version back? 

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Contributor I
May 24, 2024 9:41 PM UTC

Insanely insanely insanely bad. The worst “upgrade” I’ve ever seen in my life.

Unfathomably terrible.

 Sonos I have spent many thousands on your products and now you’ve rendered them useless.

fix it or class action coming your way

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Lyricist I
May 25, 2024 9:28 AM UTC

I use Sonos for more than 10 years and I can’t believe how bad it is now , with every Sonos product and every Sonos update everything becomes more and more complicated confusing and unstable. I think it’s time to move on and change the sistem , Sonos used to be one of the best regarding home systems sound but with every product and every system update is more and more unreliable, in other words useless. Even a simple task like play station is complicated, for many time I had to disconnect and reconnect the system because was crashing constantly. Absolutely useless, rubbish, ridiculous. 
 

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Lyricist I
May 25, 2024 3:44 PM UTC

This is horrible. I thought my older tablet messed up the update, so I went to my husband’s iPad and it was the same. I’m trying to play music on one set of speakers, but every time I change stations, it pops up on a different speaker while playing the previous station on the speaker I’m trying to control and i’m scrambling to find out how to turn a set off while two different stations are blaring. I don’t even use most of their features but, what lint-licker thought this was an upgrade? I told my husband Sonos was behind in its field and to move onto a different system. We first got Sonos speakers, soundbar and bridges and all that back in 2011. It was great in 2011. We upgraded about 3 years ago to the newer stuff so we’ll have it until it dies at this point. But I think i prefer to just Bluetooth a speaker to my phone now rather than have to deal with this. 

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Lyricist I
May 25, 2024 8:19 PM UTC

I have sonos system in  3 different countries and the updates sucks, more complicated . I wish i could sell them all and change them to Bose

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Lyricist I
May 26, 2024 6:03 AM UTC

The upgrade really upset me. Still trying to figure out why the volume controls 2/3 rooms? Really? Please, back to the drawing board IT. What does the Apply button do to try to fix anything. I am very disappointed, please bring back intuitive functions!!!

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