New Sonos application update is unstable and I am unable to use it.

The new app has been terrible too on my android. Mostly, I get a message that says "Something went wrong." The search bar doesn't work at all, and my pinned and saved stations have disappeared. The new app doesn't communicate well with the router, sometimes taking 3 minutes to find the system.

Coming from a very loyal Sonos customer having had reliable service from your amazing company for so many years met a total sh??,, show experience today in using the new application. Using Sonos sub, arc, two play 5. Network disappearing frequently. Application controls do not work. My upstairs Sonos roam speaker have disconnected from Sonos .This is nothing short of a Titanic scale DISASTER. For a company of such high quality to let this happen is beyond belief. Your reasoning is a bit short of satisfactory. I believe you want to control other streaming applications and got tangled in a vicious web. Please help me retain my respect and admiration for your fine company. Get the fix in this week. Patch what you must. And please no lame excuses saying we are trying to improve service because you went backwards ten years.. App upgrade needed NOW!!!! Loyal Sonos customer thanks

it is a disaster… no answer to complains, no communication and no solution or at least a view on the timeframe. As if there are no employees at all in SONOS, only AI or robots...

Try Sonopad for Sonos on the Apple application store. It’s a bit clunky, takes a little getting used to, and not as elegant as the Sonos application when the Sonos application actually works. But It is something we could use until Sonos decides that fixing their application so it’s functional is more important than a new product release.

There are a couple of other applications to control Sonos speakers on the App Store but they require a subscription.

SonoPhone for iOs works on both iPhone and iPad (looks like the phone).  SonoPad apparently scales to iPad screen.

The app has a few limitations like alarms - the author clearly discloses those limitations unlike some app developers (Sonos).

I like it.  The music library search works well.  Queue management, a core feature of old-school Sonos systems, works well too. However, it cannot be used to set up a Sonos system; it only works for playback of an already configured system.  So, you will still need the desktop app or a downgraded Android or non-updated iOs device to add/change services and manage the library.  There may be 3rd party apps to do these things as well - have not investigated that so far.

However, if you have a new system not setup, best bet is put it back in the box and get your money back.

At least it will let us limp along until Sonos decides to get their act together and stop steering for the iceberg.
 

Thanks for the excellent app  alternatives for consideration. While these temporarily workarounds are a viable option, one purchases a premium product like Sonos not only for its world class leading audio quality, premium materials  & build quality, but also, for its connecting seamless high quality operating software/applications. When one of these components fails, the product suffers. I compare the ease of the B&O (Bang & Olufsen ) apps to match their speakers and honestly, there is no comparison at this fractured stage in my opinion.Sonos is so much better than this .To add an analogy, I purchase a new Rolls Royce automobile, however the wheels are faulty, so in order to temporality drive it, I replace the wheels with compromised quality wheels ? …what is the point? I will be patient for the app upgrade as Sonos has honestly given me many years of satisfaction & enjoyment. I realize this is a temporary glitch, but so disappointing.

I too have been a customer since the start. Great hardware which we’ve all invested heavily in but this latest incarnation of control app is garbage. It randomly stops playing and it’s not my internet dropping. It takes a router reboot to get things playing again for maybe an hour and then it’ll stop. The app returns a measure “something went wrong”! Damned right it did and it’s a function of the new release because I’ve never had this happen before.

It’s interface is confusing and complex and my old NAS drive with my treasured music library no longer works. I tried to connect my laptop but no joy. I’ve spent hours trying to get this garbage to work so why can’t a company of the stature of SONOS test things before they release something major. I’m not trying to do anything difficult, just play music through your system in an approved method. I’ve invested heavily in your kit and provide a stable quality internet connection but frustratingly you can’t join the dots.

Hugely disappointed SONOS and like others, I’m looking for an alternative. GC

I have the same issues.

Are there any alternative controllers for Android? Or better, is there any way to revert to Sonos’ previous version? Yes, the new version offers a flashy new interface, but I was completely satisfied with the look, feel, and most importantly, functionality of the previous version. I wish I had gotten the warning from others before I updated, but now I’m stuck with all the same issues as others in the community as expressed in this string. I have more than a thousand bucks invested in Sonos products so changing to an alternative system isn’t possible. Please SONOS, do your homework and fix the product before you start pumping new devices like the headphones!