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Pster
Enthusiast I
Jun 22, 2024 10:37 PM UTC

New APP works very, very poorly with Apple IPad

While the New SONOS app seems to work OK with my iPhone, it really sucks when I try to use my iPad. This is NOT good because I use my iPad as the my Go To Device for all my home automation. I have to open the all TWICE to get it to work as it NEVER loads with the first click. Frustrating. 

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Ken_Griffiths
Ken_Griffiths
Jun 23, 2024 7:19 PM UTC

Changing the names of the SONOS devices/rooms had no impact on the device the system defaults to upon start up. Also, after deleting and re-installing the app it’s back to its old ways - I have to open, close and then open again the app for it to load. If I just open the app once it just scrolls and scrolls and scrolls like it’s trying to load but never does. I close, open it again…and voila it loads. Frustrating.

If the issues continue after the next App update (whenever that’s due, hopefully not too far away) then it maybe best to speak to Sonos Support about the matter. Here is the link to call them (if required)…

https://support.sonos.com/s/contact

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    PsterAuthor
    Enthusiast I
    Jun 23, 2024 8:13 PM UTC

    Ken, thanks. I was thinking the same. I am not a techie, but I know enough to know it is not an issue on my end. I have 350-500 gb fiber optic speeds with Alarm.com, RING cameras, internet controlled garage doors, internet controlled whole house generator, Smart door locks….and more (all installed by myself). They all work perfectly. SONOS is the only app I struggle with. I have advised family and friends with SONOS to not download the new app yet. It just seems like SONOS has used its roll out as a beta test with customers. Maybe not intended, but that’s what has happened. 

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    PsterAuthor
    Enthusiast I
    Jun 23, 2024 9:42 PM UTC

    The SONOS app on my iMac works just fine, as does the app on my iPhone. I think the issue is the app isn’t ready for prime time on the iPad, which as I mentioned previously is sad because many people use the ipad, as I do, to control their home automation. I recall there were many software issues as well when SONOS went from S1 to S2. I even wrote the SONOS CEO and expressed my exasperation only to be offered 30% discounts to upgrade my devices. How was that going to fix the problem?

    I will simply await the inevitable “app update” to fix issues that really SONOS either should have known about, or did and just ignored them. I love my SONOS system….and then a new app rolls out and I hate it. 

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