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My great Vinyl dilemma: the line in source level Bug and sonos lack of response

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So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there. sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system. I bought and returned a few, including the Bluesound. play 5 gen 2 a BIG step up in SQ.

But I now have a 2 month problem that Sonos is aware of and won’t fix. my turntable has always had better than cd fidelity at source level set to level 9. well now level 9 is with a bug and won’t work. levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records. yes, level 10 is still operative, but only if you select 9. selecting 10 leaves you at the last level you were on. thus 9 is now skipped altogether. the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10. closing app and reopening verifies all this.

why the big deal? because level 10 distorts with my albums and 8 or less sacrifices fidelity. this all started about 2 months ago.

so...I have emailed and called Sonos REPEATEDLY about this problem. they keep giving a standard line that it’s identified as a bug to fix and prioritized to fix it. but after one month of calls and emails (they know me well now) nothing fixed. finally in exasperation I asked for an engineer to call me. after no less than 3 separate requests for this, finally a Kevin C. from software engineering calls me. he’s very nice, but explains that he cannot divulge where the team is in the process. he states essentially he’s not allowed. when I stated that I just wanted to know if the bug will be fixed in a month or two more, he states he can’t tell me. when I asked if he can reassure me that it will EVER get fixed, he states he cannot.

so I am going to the Community on this. Is ANYONE else observing this bug and bothered by it enough to speak up here? PLEASE POST HERE IF YOU FEEL THE WAY I DO ABOUT THIS BUG. I clearly need a louder megaphone to move the needle on this issue.

Thanks to all!

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Ryan SAnswer

Retired Sonos Staff

Hey Tlcocks, I just checked in for you with the team on that ticket and the status. It is still being investigated and worked on. I know it’s frustrating not having an ETA or not knowing what the exact status is, but those things can change and we don’t want to give an ETA that isn’t definite. The right team is on it, but they have other things on their plate as well. The support team will make sure to let you know when it’s resolved, but they can’t keep you updated with every change that the ticket goes through.

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TlcocksAuthor

Trending Lyricist I

here’s my weekly check in. which will continue until the bug is resolved. :sunglasses:

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TlcocksAuthor

Trending Lyricist I

Took some time off. Distracted by COVID-19. No fix yet I see.

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unpluggedtech1

Lyricist II

System with Playbar, Beam, Play:3 & Connect. Confirm that Level 9 can be selected but will revert to Level 10 once you close the App and reopen. Personally I always feed my phono whether the old B&O Linesr or the new Rega Planar 2 through my classic Denon (150 rms/ channel) as I also drive a set of Totem Acoustic SKYs. The Connect gets line in from audio output from the Denon and is quite happy with a 3 or 4 level. As the Playbar is in the same room we just have fun adding in the Denon when cranking out vintage audio tracks. The level granularity Or better lack of it used to bug me a lot, especially when the source is something like an iPad or iPod with quite low voltage, but my use of those as direct audio sources has dropped considerably.

curious what are you sending the Connect outputs to or are you or grouping to a soundbar?

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Dr.colossuss

Lyricist II

This problem persists for me as well. The best I can set it at is 9. There is no change from 9 to 10 and it often resets to 1 periodically.

Airgetlam

Perhaps waiting until next week’s S1 and S2 software updates is indicated?

Bruce

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Dr.colossuss

Lyricist II

Updated to S2 and I am still not able use level 10. However, the bug where it would revert to level 9 after the app had been closed has been resolved, so that is something. At least it remembers the correct setting. Although, it would be nice if level 10 actually worked.

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darkblueturbo

Trending Lyricist I

So this thread has all gone quiet for 6 months. Can I assume this is fixed and TIcocks is now happy?

Just wondering as I’m just about to add a turntable to my Five.

interesting that Dr. Colossuss mentions he can use ‘9’ but not ‘10’, but it was the other way around in the original post.

Ken_Griffiths

So this thread has all gone quiet for 6 months. Can I assume this is fixed and TIcocks is now happy?

Just wondering as I’m just about to add a turntable to my Five.

interesting that Dr. Colossuss mentions he can use ‘9’ but not ‘10’, but it was the other way around in the original post.

Yes, it was the line-in source level 10 that was not working correctly - I’ve just checked with my Sonos Port in the S2 App and it’s all working fine here now. I think it was fixed quite a while back.

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TlcocksAuthor

Trending Lyricist I

Ha, yes, it’s “fixed”. All levels work, but 10 is quieter than before the problem. And 7 and 8 are about the same. I think they used some short cuts to make an apparent fix. It’s all fine though. Sounds just fine. No worries

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TlcocksAuthor

Trending Lyricist I

Sorry, meant 9 is quieter than before the problem. Not 10. Now big jump from 9 to 10. No noticeable change from 7 to 8.

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