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Montone13
Contributor I
May 12, 2024

May 2024 Update

  • May 12, 2024
  • 23 replies
  • 735 views

Dear Sonos, 

Please revert back to the previous OS. This update is shocking and not an improvement at all! The functionality of the app has gone and my favourite function, the alarms, are gone! This is extremely frustrating as I have alarms set for every day and currently they are still coming on and I can’t change them without unplugging my speakers! What a joke. 

You have not only made the app difficult to use, when there was nothing wrong with the previous version, but you’ve also managed to not allow your customers to decide whether or not they want to switch to the new OS or keep the classic OS. This should be an option, without question!  

Please bring back the option to revert back to the original OS immediately! 

Thanks

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    23 replies

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    Boom66
    Lyricist I
    May 24, 2024

    May update is chaos. The EQ is hidden to deep … in the previous version it was easy accessible. And please give us the balance left/right back … we paid for it !

    It‘s difficult to stay calm with this „update“ !!!!

    MichiganKathy
    Lyricist III
    May 24, 2024

    Since the latest update, I’m finding it very difficult to change rooms! It always defaults to one speaker, and the only way I can get it to play on a different speaker is to select both, Apply, then deselect the default and Apply again. 
    Also, why is there no longer alphabetical navigation for the music library? 
    Did anyone actually test these changes on a standard device before rolling it out?

     I updated my app and then Amp audio wasn’t working but my Sonos Ray played music.  Discovered that I had to move audio bar in App for Amp in order to get my wired speakers to work even though the audio bar was set to a specific volume.

     

    Coenr
    Lyricist I
    May 24, 2024

    I was very surprised by this update and I am very sad about it. I love my Sonos but now I feel completely disorientated. I do not understand anything about the new interface. Why did this happen? Why is everything floating around so many different screens? Where did the playlist go? Wat cant i add tracks to the cue/playlist?

    If there is any way of turning back to the previous  interface please tell me….

     

    Bazar
    Trending Lyricist I
    May 24, 2024

    Luck you - I can’t get what I want to connect. There is some random connection at opposite ends of the house. 

    MichiganKathy
    Lyricist III
    May 24, 2024

    FYI.  I can change from device to device or play from both devices,  however volume control doesn’t work.  I’ll send an update if I figure it out.

    MichiganKathy
    Lyricist III
    May 24, 2024

    Go figure.  Just tried the volume control and it works.  Keeping my fingers crossed that nothing goes awry.

    MichiganKathy
    Lyricist III
    May 24, 2024

    Btw.  I also transferred sonos account too  if you haven’t tried this.

    Bazar
    Trending Lyricist I
    May 25, 2024

    I have ended up deleting, reinstalling, logging back in, running yet another update. But it seemed to have fixed the connection problem.

    Bazar
    Trending Lyricist I
    May 25, 2024

    Spoke to soon…back to having a mind of its own

    Claw61
    Contributor I
    May 28, 2024

    "After the May 21st update, the audio for my TV is not working correctly. Do I have to reinstall the speaker system?" Is it possible to revert back to the prior app? Also, the Tidal app no longer has a play button for Artist Radio or Top Hit’s. I can only play albums. 

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