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BarryM
October 15, 2016

Last page of thread missing

over aggressive housekeeping? The last page of at least this thread has been redacted
https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html
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    41 replies

    Ryan S
    Retired Sonos Staff
    October 21, 2016
    Which browser are you using for the community on the PC? Have you tried using a different browser on the computer? I'm guessing you're using Chrome on that Android which is working. I'm trying to duplicate the issue on our end and have yet to be able to do so. All of the posts are showing up for me on that thread.
    Ryan, it would have helped if you had said that you couldn't replicate the issue.

    Your response suggested to me that you accepted that an issue existed, and that nothing further was required from me.
    @Barry agreed, I'll pass the word on to take a closer look at that one.


    Poor wording on my choice, they needed some more details and I failed to get them from you to begin with.

    On the matter of Chrome, that's my browser of choice, and I still don't see that issue, but as your second message suggested, perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further. It'd probably be best to take this to a different thread so the conversation doesn't get lost.

    Do you mind if I pull our comments out of this thread and over to a new one?
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    BarryM
    BarryMAuthor
    October 21, 2016
    Do you mind if I pull our comments out of this thread and over to a new one?
    That's fine.

    perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further.
    Actually I am in the upgraded sophisticated zone of the UK, aka Australia. 😃
    BarryM
    BarryMAuthor
    October 21, 2016
    these are the only extensions which I have active.
    I disabled then, but the issue persisted.
    Ryan S
    Retired Sonos Staff
    October 21, 2016
    perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further.
    Actually I am in the upgraded sophisticated zone of the UK, aka Australia. :D


    Well OK then 🙂 I just guessed you were UK based on this "Sites-Sonos_UK-" in the header line.

    Thanks for the extensions. Just wondering, if you go incognito mode on Chrome does the issue persist? Also, do you have this trouble on any other long threads that you can tell? I know it might be hard to determine but maybe if you swap the Newest first and Oldest first you can see if the right ones show up.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Stuart_W
    World-Class Superstar
    October 21, 2016
    I had the same issue with a thread a few days back - probably the same one - I would click the link in the mail and it would take me to the first page and when I used the page navigate buttons at the bottom and clicked the last page it would take me back to the start page - Windows 10 PC, Firefox, UK

    Have just tried that thread here at work on IE11 and all is good.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Local Superstar
    October 21, 2016
    I get it all the time in many threads where I can't get to the last page - the arrow at the bottom takes me to the first page. Mentioned it before but nothing happened. FF on Android.
    BarryM
    BarryMAuthor
    October 21, 2016
    Just wondering, if you go incognito mode on Chrome does the issue persist? Also, do you have this trouble on any other long threads that you can tell? I know it might be hard to determine but maybe if you swap the Newest first and Oldest first you can see if the right ones show up.
    Toggle to newest first does not do anything for that thread. Neither does direct navigation via clicking on the last page number, neither does patiently creeping up on it with the ">>". Neither does a direct link to teh page from a forum email, nor a link from within a forum member's account screen. ... all just take me to the thread's 1st page.

    Surprisingly (to me) it works ok in Chrome's incognito mode.

    This is the first thread that has given me this problem.
    BCM
    October 21, 2016
    Same here. I get wonky results from clicking the email link... like just now. Took me to the top of the page. Others its a guess where I'll end up when I click. Probably explains why they're incapable of providing the text of the post responded to in that email after close to a year.
    Ryan S
    Retired Sonos Staff
    October 21, 2016
    Thanks for the details guys. Could you copy the URL from within the email that isn't directing you to the new post? As an example, it'd look like this: https://en.community.sonos.com/fid-228985/tid-6741140?postid=16046469 and when you click that link it will resolve to a longer URL, please post that one too. Sometimes it'll take a few seconds to jump to that new post, so make sure you give the page time to fully resolve.

    @BarryM, what steps do you have to get the newest posts to be visible on that thread? You mentioned using Newest First but I just want to confirm that. To make sure, if you open it in your normal Chrome tab, go to the "last page" it loads up the 9th page in this case and you don't see the newest posts?
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    BarryM
    BarryMAuthor
    October 22, 2016
    Thanks for the details guys. Could you copy the URL from within the email that isn't directing you to the new post? As an example, it'd look like this: https://en.community.sonos.com/fid-228985/tid-6741140?postid=16046469 and when you click that link it will resolve to a longer URL, please post that one too. Sometimes it'll take a few seconds to jump to that new post, so make sure you give the page time to fully resolve.
    1st url: https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

    but ends up as this: https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476


    @BarryM, what steps do you have to get the newest posts to be visible on that thread? You mentioned using Newest First but I just want to confirm that. To make sure, if you open it in your normal Chrome tab, go to the "last page" it loads up the 9th page in this case and you don't see the newest posts?
    There is no way to see the newest posts to that thread using Chrome on my PC (other than going incognito).

    At one time toggling to Newest First did work, but doesn't work now.

    Attempting to go to last page by any of the ways listed on my previous post just takes me to the first page,