Trending Lyricist I

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It takes "courage" to admit a mistake and make right, why not offer up S2 Gold App back on App Store?

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Dear Sonos,

You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.

This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.

Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.

Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headphones).

Like New Coke, keep the new App on the shelves, but time to bring back Gold S2 App (Classic Coke) on the App store today.

Don’t wait weeks/months to add updates to return your ecosystem to what it was last week. Trust erodes quickly and is hard to earn back, especially when you need future consumer spending on new hardware or upgraded hardware to survive.

It takes “courage” to admit a mistake and make things right. It demonstrates you can be trusted as guardian to a value proposition and deserve consumers money and time invested in your products.

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D

ddsski

Lyricist III

Typical software programmer *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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D

ddsski

Lyricist III

DENON HEOS is an option I will explore

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F

FewcanJAM

Lyricist I

Why not wait to rollout the new app when all of its features are ready?

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JACK

R

Ronmac13

Lyricist III

You offer good advice but afraid this will fall on deaf ears.

Sonos has doubled down on the dumpster fire release. Actually Saying it “Took Courage” to release this disaster.

Sonos says its controversial app redesign took ‘courage’

The company hears what customers are saying but insists the new app was necessary — even if it’s ‘a few steps back’ for now because of missing features.

Just like Bud!

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R

Ronmac13

Lyricist III

Sonos user since 2006.

It used to be the best. Then they switched from dedicated controllers to apps but it wasn't too bad. The whole S1/S2 debacle nearly lost me but the 30% discount just about kept me from switching as it made the competition relatively expensive.

Now, I'm out of discounts and have lost all trust. I cannot imagine ever buying Sonos equipment again.

After the last expensive upgrade it was working. Now I just want to relax and play music late in the evening after a long week and it turns out that somebody has broken into my house and stolen the hifi system, leaving their old broken one behind.

I guess in hindsight it was a risky business letting Android do automatic updates. It's like leaving the house unlocked.

Anyway, to the point of this thread: I really want the old app back and I don't want to ever update it again.

I do think the black icon is fitting though. RIP Sonos.

Very apt description of where I am as well!

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S

stevepow

Prominent Collaborator I

The assumption that Sonos can just roll back to the S2 app assumes that plans for future products and features would not be negatively impacted.

Yet, Android users can rollback and are. iOS users who didn’t get duped into the update can keep the old app. My iPhone is trashed, but thank goodness my iPad is not. The S2 app will remain until they shut it down. Therefore, their obstinance is nothing but that and serves only to antagonize customers for no good reason. The new app doesn’t work, so what’s the point?

Those who can will run S2. We are doing that now. And most could care less about the future products and future features, especially now. I want the products I already bought to work. And I’d never buy any Sonos products again - the future? They have no future for me - they don’t have customers anymore, just people they get take from. Sonos is TiVo a few years ago. They have lost the plot.

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C

Christoa62

Lyricist I

So l guess reading all of these comments that l just have to suck it up with how * this app is. I connect up all the speakers and they just go off line, grouping sucks and doesn’t want to apply my preferences. Did have control of all speakers with one remote now can’t manage that. I’m so disappointed with this downgrade of an upgrade. I did recommend Sonos to friends but that will need to stop. Surely they can’t be ignoring all these negative comments from dedicated users?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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R

Ronmac13

Lyricist III

Just noticed another flaw.

i have an alarm that brings the radio non in the morning.

in Sonos’s wisdom they removed the ability to change or amend this is this brave release aimed at destroying their credibility.

i can see the component that is playing the radio station in this so called upgrade but the app doesn’t see the radio station that it itself turned on.

now that must be a special kind of stupid!

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A

AppUpdateFailure

Lyricist III

It took courage??? Haha it would have been great to be in the PA and marketing meeting to come up with that way ahead😂

All right team, hear me out! We’re going to double down on out crAPP and somehow tie it to the notion that we are such innovators that releasing the crAPP it can only get better and with our courage we’ll walk through the fire for no specific reason other than a courage culture! Yea, I too like to sabotage myself to see how well I can make it out the other side!

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A

Andrew Perrin

Trending Lyricist I

Dear Sonos,

You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.

This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.

Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.

Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headphones).

Like New Coke, keep the new App on the shelves, but time to bring back Gold S2 App (Classic Coke) on the App store today.

Don’t wait weeks/months to add updates to return your ecosystem to what it was last week. Trust erodes quickly and is hard to earn back, especially when you need future consumer spending on new hardware or upgraded hardware to survive.

It takes “courage” to admit a mistake and make things right. It demonstrates you can be trusted as guardian to a value proposition and deserve consumers money and time invested in your products.

Could not agree more. Likewise a user for years and have purchased thousands of dollars of Sonos product. This app is an insult to anyone who ever trusted you with their musical enjoyment. Re-release the Brown/Gold s2 app while you fix it. But get it fixed.

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Sonos says its controversial app redesign took ‘courage’

The company hears what customers are saying but insists the new app was necessary — even if it’s ‘a few steps back’ for now because of missing features.

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