It's getting WORSE, by the day

Yea it’s only getting worse 

Worse and worse….first thread here was July 1, today is 8/18.  I saw the FB post where its discussed an update will come in Sept, then Oct and another in Nov.  This sucks. 

If I so much as try to add or remove a speaker the whole system crashes.  Fast-forward a song?   Forget about it, takes 2-3 minutes with all speakers dropping out and coming back on line at different times.  Drag a song into the que?  Cashes. 

If I didn’t have so much time and $ invested here I’d simply throw it all in the garbage and get the Bose system. 

They have done something to the networking that has broken things beyond the bad app.  Even if you have what you think is a perfectly functional network, that is not good enough according to the hardcore fans.  How good is good enough?  No information on that anywhere or how to determine when you have reached said Nirvana.  Well, if your Sonos starts working, then I guess that’s how you know.  But if not?  Keep easter-egging until you get lucky.  Seriously, that’s what I have been doing for over a month.

Our Sonos worked fine with our network for over a decade surviving unphased through numerous router, switch, and wiring upgrades.  But this new fantastic SONOS that everyone has been waiting for is apparently a Network Diva come in to wreak havoc on my Music system.

You could try support, and I have twice now, submit a diagnostic, and good luck with that solving your problems.  Didn’t help me.  They try absolutely, but at the end of the day, the software and firmware are the limitations on what they can do.

I'm experiencing everything the Original Poster of this thread is. It's unusable. 

Unfortunately everyday is something else with Sonos.  I love the sound quality but everything else is driving me crazy. 

I’ve spent thousands on a system that causes more anger than joy!  

CEO needs to be fired or the project management team for the APP needs to replaced immediately. 

It is absolutely astonishing. Sonos used to be a rock solid system. The app never was special, but at least it got the job done and was reasonably fast.

Yesterday I wanted to listen to the news in the bathroom on an Era 100. Opening the app now feels as if it would first have to contact all other 5 speakers in the house, talk to Sonos HQ and then negotiate with the radio station. My god, 50 year old transistor radios do a better job.

Once it started playing it cut out after less than 30 seconds and didn’t come back on while I showered and dressed.  I mean, my old Play:3 that I sold 2 years ago never had any such issue in well over 10 years.

I could go on, but you know it all yourselves.

What’s wrong, Sonos? I don’t get it. Reliability used to be the very essence of your brand.

Sonos USP was rock solid whole house audio, without that what have they got left?.

Tiny bit of hope here. I updated to the very latest, planning to downgrade my system of 7 play:1s to S1. 

I tried a few tests and things are actually working a bit better. There were only a couple of dropouts during the first 10-15 seconds of my music session. I was able to add and remove speakers from actively playing music and only had minor pauses or hiccups. Speakers still start out of sync or some of them don't play anything at all for the first 10 seconds or so. It seems like the easiest task for the system is to play to 1 or 2 speakers and the hardest thing is to play to all the speakers. Volume control is still a bit jumpy and slow to respond, but I was able to get the job done with a little patience.

Perhaps I'll hold off on downgrading for one more release and see if it improves further. That, and I need to figure out if there are plans to make the new app cloud or subscription dependent in which case I'll probably want to avoid it.

Yes, technical staff is clearly not competent.
Product lead is blind and deaf.
But above all, governance is faulty: which company can abandon its customer at this point ?

New sonos is terrible 

Help. Please help.

@Tallulah It would help other users to help you if you stated your problems and the things you've already tried to solve them.

If the audio is dropping out, or skipping, etc. then it’s likely not going to be anything to do with the new Sonos App, particularly as the App itself is mostly just a ‘remote’ controller for Sonos devices, rather than a ‘music player’. In fact a music source/playlist for example, can be initiated within the App on Sonos players and the App can be fully closed (slide off screen) and the mobile device powered off aswell, and the music should always continue to play. 

In my own use-case the selected speakers/groups here, do carry on playing any chosen playlists/albums/stations etc. from either Apple, Amazon Music, Plex, Sonos Radio and my local library (and a few other audio services too). 

So, if the  audio skips, stops, or is otherwise interrupted, I would perhaps look closer at the LAN/WAN configuration between the streaming source and player(s) and perhaps check the SNR wireless signal levels, or wired connections to the Sonos players.

It’s far less-likely going to be anything linked to the new Sonos App, so I would perhaps first look elsewhere and if the issue cannot be easily resolved, then I’d suggest it might be best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

I’ve had my sonos equipment a little while and the experience is getting worse with every app upgrade to the point where it’s becoming unusable in any conventional music player way. I now just mainly stream through other apps. Rather than buy any more Sonos products can someone recommend a reliable quality, connected speaker alternative, since Sonos is becoming largely redundant as an app/speaker system?

As a former software engineer, I’m not surprised.  I think the technical team is not eating their own dogfood - they’re using other music systems, so the problems don’t bother them.

My Sonos system plays ok sometimes, but then the entire index just disappears.  I guess we’re supposed to keep removing and adding back the music library.

I did a remodel a few years ago and decided not to pull wire through all the walls to do a Multizone, whole house audio system because I was getting into Sonos and it made it so easy.

I now regret my decision.