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I purchased an on the move set in olive (roam and move 2) from Sonos AU, shipping on the roam was quick and efficient, But… 
i didn't hear anything on the Move 2,  after a week or two i emailed the support asking about an ETA and if there was an issue. 

Days later i got and response saying that they had an innovatory issue, and they are waiting for more orders, they are happy to send one out when they get them in (in olive) or i could change my order for a black or white. 
when i reiterated the question around the ETA they went radio silence, and i haven't had a response since. 

I’m feeling very disappointed, around the whole experience. 

lack of communication from order to the issue with the order to the lack of responses when you reach out.  


Any one else had similar issues? 

Sorry to hear that you can’t get the Move2 in Olive. However the person you spoke too probably doesn’t have an ETA. Many factors influence inventory supply some often out of the control of the manufacturer.

For instance the raw materials supplier may be having issues which are difficult to communicate to the product manufacturer (Sonos). The pigment to blend with the  Move2 housing may be in short supply which affects the raw materials supplier which then affects the product manufacturer (Sonos).  

I could go on and on citing possible scenarios that prevented a more precise answer to your ETA question. That said the offer to substitute a different color Move2 may have been the best at this time by Sonos to provide a reasonable accommodation to resolve your issue.

However, regardless of the supply chain situation Sonos could been more proactive and emailed you regarding the delay.

I probably came across a little pissy, i am all ok with issues with manufacturing delays and errors in shipping. 

I wasn't after a precise ETA, i had actually asked weather we are looking at weeks or months as an ETA, to assist me with their offer to resolve the issue. with hunting on the web site they DO have a date for any new orders. but that has not been offered as i cant get a response from Customer service
 

Were i have really got annoyed is the lack of a response in over 2 weeks with repeated requests, and the fact i had to follow up the issue in the first place. 

Sonos charge a premium for their products and they are great well built products (mostly, the app is still bellow par). some average level customer service would be expected. 

sorry i am pretty sour about this today. 

You are not coming across as pissy.  And if you are, rightfully so.  

Every company experiences supply chain issues at some point.  And all of them mentioned above are indeed possible but not probable and good companies can mitigate impact.  

Average companies can at least communicate.   Sonos is a less than average company in that regard.   The measure of a company is not how they act when things go well. Quite the opposite.    When things don’t go as planned it is an opportunity to impress and problem solve.   Sonos lacks this trait.   It’s not built in to their culture or processes.   They built a human system that does not empower front line employees to provide service, and allows managers to hide behind the front line.   It’s intentional.  
 

My issue is getting a replacement Move2 same color.   If there is a supply chain issue they could have told me that 3 weeks ago.   I’d have understood.   However this is the first I’ve heard that even after asking point blank what the issue is multiple times.   
 

hopefully mine arrives tomorrow but only after emailing ceo@sonos.com which resulted in a response from a “supervisor” and coincidentally shipment of the product.  
 

communication and transparency are lacking with this company.  These folks need someone to seriously look at their processes with an eye towards quality improvement.  

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