Is it true that sonos is getting rid of support for one's own music library?

A big reason why i choosed sonos from the start was that I can mix from several different sources, Including my own music librarys. Now I have to use roon instead. Their application is great but costs some.

They broke the simple way of connecting to a local library.  There is a workaround, see the link below.  Formerly Sonos had a “ease of use” philosophy and good UI engineering.  While I got my system to work, I strongly prefer the old UI in the app and of course, there is zero excuse for this complex way of accessing a local library along with zero instructions.

Here is the link on how to enable a local library:

Mmmmm Has anyone considered a class action lawsuit? 

Prepare to be 🔥

Well, it is predicament which I find myself in, too. Well, it started from the first day of set-up several years ago when suddenly it’s stated there’s a 65k track limit. Theoretically, that is, if you have metadata and filenames formatted to Sonos’ liking...maybe you could get to the mythical 65k. I spent hundreds of hours trying to fix tens of thousands of tracks to maximize that limit (which my local library exceeds, like many other Sonos’ users). And then I had to split and restructure subfolders so I could select which lucky ones would be added to Sonos.

But I remind myself: you get what you pay for. Oh, wait, Sonos is damn expensive! And now and even after the 22 July version, I have all sorts of new headaches. I can’t help but express some pointed frustration here. I would presume there’s something amiss over at Sonos’ headquarters: ie, it’s not the apparently overwhelmed & under-staffed technicians or other support staff that bear responsibility but I would think upper management and the CEO (that’s just a guess b/c this is a debacle). And there are no rebates coming (maybe a settlement check a few years hence from some class action lawsuit, if anything). Communication, transparency have been abysmal. Customer service has fallen from celebrated status (again, not their fault). But it’s been diminishing returns with playing local library; and, I’m frustrated with all the effort & time I’d already put in just to have a portion of my local library stored on my computer added to the Sonos system. And boom - it just disappeared early summer with promises of something better coming mid-June, mid-July, & still not fixed but local library support is not what Sonos caters to. And it’s an abuse of customer loyalty.

Not true. Spent over an hour with Jeremiah at tech service.  ITunes libraries will not load and there is no work around.  It's all on SONOS and THEIR update because it was simple and seamless before. 

The note wrote to the CEO-The Sonos 16.3 controller for MacOS update, like the previous updates, didn’t fix the worst problem, which is the continuing Error 1002 when trying to connect the music library. I haven’t been able to play my own music on Sonos since the winter 2024 update. I have lost track of how much time has been wasted trying to make this work.

I got excited for a second thinking they'd allow you to play your own music on Sonos for a day and a half - but from my limited understanding you need to have your PC on. I used to be able to play music I've got stored on my phone, I figure this is still not possible?

I tried to update my system to the latest relief, believing what the President said in his letter.  Bottom line, is that whatever it was he said they delivered on 7/22, I can’t get it to work.  Has anybody had any success?

I’m on a Mac.  Since this debacle, I’ve purchased a Brennan D3 to act as a music storage device.  After burning 450 or so CDs to it, I CAN now reach those CDs, but the Brennan lacks in sorting and playlist creation capabilities, and I STILL can’t play any purchased music from my system via SONOS.  I THOUGHT this latest release was supposed to fix that, hence my question: anybody else have any luck getting back to the music on their own computers?  

Not at all sure how I’m gonna come up with the money to replace my Sonos equipment, but right now, my SONOS system’s utility falls somewhere between playing 45s on a turntable, and a boat anchor.

If you download the Hifi Cast app you can play your music on Sonos that way. It's ridiculous we have to do this, but the app works beautifully