Prominent Collaborator I

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Interested in class action against sonos?

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Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?

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Ken_Griffiths

I had a sonos system, 4 x Sonos play 1, 1x sonos Amp, 2x Sonos move, 2x Sonos play 3, 1x Sonos boost.

all worked great for 5 years, then the update of doom hit me, system went flaky, I spent a lot of time trying to get it working but every time I got up and running, incompetent devs at Sonos would force another update and send me back to the beginning again. I gave up.

So you can understand maybe why I’m pissed, and amazed that there seem to be some Sonos fans on here , posting on threads that plainly aren’t for them.

Moderator Note: Modified in accordance with the Community Code of Conduct.

So what things did you do to get your setup working - maybe describe your network setup and the steps taken.

Also did you ever speak with Sonos Support Staff, level-1 or 2 etc? What advice did you get from them?

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chambolle

Enthusiast II

Just thinking out loud, but I’d think Sonos officers and directors might find themselves on the wrong end of a shareholders’ suit. I retired from my law practice a few years ago; that wasn’t my practice area; and I’m not a shareholder who could bring suit on behalf of a shareholder class. But there’s a cottage industry in such litigation and numerous plaintiff attorneys who are on the lookout for potential claims.

If I were a Sonos officer at the moment, I’d be looking over my shoulder now and then. And possibly getting in touch with my D&O carrier, just in case.

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MD_670753

Lyricist III

I’m interested. My system is no longer fit for purpose.

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swmbuk

Contributor I

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

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Ken_Griffiths

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

So what’s caused the audio dropout issues with your wired Sonos system - I assume it’s not the Sonos App update?

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swmbuk

Contributor I

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

So what’s caused the audio dropout issues with your wired Sonos system - I assume it’s not the Sonos App update?

I’d suggest reading a little here:

https://en.community.sonos.com/owners-cafe-228997/interesting-read-on-how-sonos-is-changing-6899414/index4.html

They’ve changed the way the devices and app work. No other speaker I own has issues and I’ve only started to have issues since the app update, and presumably the firmware on my devices updating too. When I get a chance I might try snoop a little to see what’s happening in there via mDNS, but from speaking with Sonos’ support it’s quite clear they have very basic knowledge of networking.

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Ken_Griffiths

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

So what’s caused the audio dropout issues with your wired Sonos system - I assume it’s not the Sonos App update?

I’d suggest reading a little here:

https://en.community.sonos.com/owners-cafe-228997/interesting-read-on-how-sonos-is-changing-6899414/index4.html

They’ve changed the way the devices and app work. No other speaker I own has issues and I’ve only started to have issues since the app update, and presumably the firmware on my devices updating too. When I get a chance I might try snoop a little to see what’s happening in there via mDNS, but from speaking with Sonos’ support it’s quite clear they have very basic knowledge of networking.

Are you running the latest version of the Sonos firmware and are your wired devices disconnecting from the LAN, losing their IP addresses and rebooting?

Only I have not seen that myself and not seen anyone reporting that issue, even in recent months. I was just wondering why your wired speakers were having audio dropout issues? I don’t think your issue is Sonos App related as the App can be fully closed during playback.

If it was firmware related I’d have expected to see more reports of wired speakers perhaps dropping out/rebooting etc. as you’ve not yet looked into what’s happening, I would not rule out at this stage, that it might coincidentally be local network related and/or a connection issue between the audio source and your player(s).

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swmbuk

Contributor I

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

So what’s caused the audio dropout issues with your wired Sonos system - I assume it’s not the Sonos App update?

I’d suggest reading a little here:

https://en.community.sonos.com/owners-cafe-228997/interesting-read-on-how-sonos-is-changing-6899414/index4.html

They’ve changed the way the devices and app work. No other speaker I own has issues and I’ve only started to have issues since the app update, and presumably the firmware on my devices updating too. When I get a chance I might try snoop a little to see what’s happening in there via mDNS, but from speaking with Sonos’ support it’s quite clear they have very basic knowledge of networking.

Are you running the latest version of the Sonos firmware and are your wired devices disconnecting from the LAN, losing their IP addresses and rebooting?

Only I have not seen that myself and not seen anyone reporting that issue, even in recent months. I was just wondering why your wired speakers were having audio dropout issues? I don’t think your issue is Sonos App related as the App can be fully closed during playback.

If it was firmware related I’d have expected to see more reports of wired speakers perhaps dropping out/rebooting etc. as you’ve not yet looked into what’s happening, I would not rule out at this stage, that it might coincidentally be local network related and/or a connection issue between the audio source and your player(s).

Yeah looking at my router they’re not losing their ethernet connection or rebooting. The issue seems to be stuttering within the first few seconds of a song. It’s been happening a while now and I’ve been aware of these issues and figured things would eventually get resolved. I’m now losing a lot of hope that my system will ever function the way it did before without the stutters.

I did speak to support and they said they’d get back to me with a potential solution when it’s available. I guess all I can do is hope that I won’t need to replace the system and stick to a bluetooth speaker on my desk for now.

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Rhonny

Prodigy III

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

The CEO told investors last week that it was his push for speed that dictated the premature release of the app. I’m sure the coders and designers won’t have wanted an app out in the world before it was ready (as you’ll doubtless appreciate working in software). I also wonder what they would have made of seeing the promo video for the new app showing features that are currently not due to be implemented until Sept/Oct…

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J

Jane11e

Lyricist I

All I want is for my speakers to work. I have three Sonos 1, lucky for me they were all gifts over the years, but it sucks not having music in the house.
As soon as our internet was updated with a new router, I noticed I was having issues reconnecting. I thought it was a me problem for the longest time and I felt frustrated that I couldn’t figure it out- I guess it’s assuring to know I’m not alone, but I truly want to believe that Sonos is dedicated to fixing the problem, or replacing our systems. Wishful thinking, I know.

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