Interested in class action against sonos?

I am gathering a list of individuals whose Sonos hardware has been renderened inoperable by the recent app update. If you have experienced any of these bugs which prevent devices from being registered or used on your system, please contact me directly:

• "Owner must be logged in" loop bug
• "Managed Networks" page empty bug
• "System network unavailable" bug
• "Unable to register your Sonos product" bug

Note that this class action lawsuit is not regarding missing app features removed in the recent update, but rather hardware-breaking bugs in the new software.

Then they have a lot in common with Sonos.

Thousands of dollars of hardware is inoperable. This isn’t “Oh, drat, I don’t like the colors of the bubbles on my News Feed.”

This was something paying customers did not request, do not want, and renders their purchase useless. So while I “grow up” and “wait for the bug fixes”, I can listen to… the dishwasher?

No, sure I get that.  Having your kit inoperable is altogether more serious.  I was kinda irked more about the (literally) hundreds of people seemingly on the edge of despair because they couldn’t set alarms.  

On a more serious note it does seem that those who were able to roll back (Android users, that is) were able to rediscover their systems, so there is evidence that the hardware itself has not been ‘broken’ in any way.  This seems to be a discovery bug in the new app, which appears to be affecting those with older generation hardware.  If the hardware is discoverable in the old app it’s probable a fix will be found on the new app.   That doesn’t help you today and maybe Sonos should make a comment on these issues.  I wish you luck  and would hope that a fix is quickly found.

@Andrew-s, imagine your 89 year old mother is visiting and wants to listen to her favorite every day radio show at 6 pm. At home she can easily do that - she just has to press a button on her good old fashioned radio. But at your home she is not able to use your highly sophisticated aparatusses because she doesn’t know how it works. And you have gone out of the house and won’t be back until 7 pm. But her show starts at 6. So what do you do? Well, you could easily make your mother happy by setting an alarm for her. 

Please bear with people complaining about not being able to set an alarm. Other people’s habits might differ from your’s. 

The complaint is valid — I don’t use alarms but I can understand the inconvenience if you did.  But the vitriol, hatred, and borderline abuse in some of the comments (and yesterday’s AMA) would show that (again — while valid) the issue was blown out of all proportion, especially as the remedy was only 1 week.  I remain sympathetic to those who have ‘lost’ their system.  And I’m sympathetic to your 89yr old mother (if that was a real case scenario😋), but to everyone else — we’ve been given the timetable for reinstated features.  We would all like it to be yesterday, but we know it isn’t — but a little proportionally is needed here — heaven forbid some of these people encounter a real crisis in their lives.  

Borderline abuse?  Sure, after the Mods got rid of the actual abuse. 

We all know the update was a disaster. You don’t need to create ridiculous scenarios. I mean cause actually with the new system you could log in to play.Sonos.com and play the station for your mom instead of using alarms. 

So 

Sonos won't return my replies.

My home has been sonos for 8 plus years. Is there any eta for a fix? I can't access anything. 

I have been using my phone for any music as sonos is all we own. Do we need to replace thousands of dollars of equipment at  who's cost?

Yes put my name on any class action you move with here.

John Navone 

They’re probably quite busy?

Yes, I’ve read anything from 4-6 weeks, but things will be fixed. They’re hardly going to not fix things.

No.

Yours, if that’s the route you select.

Better start saving to contribute to this class action as it will cost you a lot of money. (Your proceeds from the sale of your Sonos speakers should help.)