Interested in class action against sonos?

Hi @Bumper, you may recall that the v16.2 firmware ‘fixed’ the alarms-cannot-be-edited snafu with the very first release of the new mobile apps. Upgrading the mobile app to the second release was not enough, the v16.2 firmware was required to get the return of alarm editing. That was the first time the new “Sonos server in the middle” architecture was evident. All of this was later confirmed by Sonos in the ill-fated AMA.

I had alarms showing in the 80.0.0 release but it was removed the next day - then it was away for a while and when it came back some had the wrong time/timezone (or daylight saving) issue - that was then fixed. That’s my recollection of the early alarm issue. That said I don’t use the feature anyway as I find it easier to set alarms on Sonos via Alexa.

@stevepow .  Although I have now opted out of the general discussion of this thread, there are some details that interest me (sad geek), and as you say, you have a very particular and specific problem.

If I understand you correctly, you have the old app on one device and the new app on another device?  If so, it is highly likely (I do not say certain) that one of those apps is not fully compatible with the system firmware.  I am therefore not at all surprised that you are seeing different behaviour from the two apps, and it isn’t obvious to me how the results should be interpreted.

Also, it is likely that your unwired speaker has not in the past been connecting to your network via your WiFi, but to SonosNet.  Again, I am not sure what might have happened to this arrangement in the world of the new app, but first, would you please let me know what type of speaker / player this is?

I, among many other apparently, am completely frustrated with the new app. It’s illogical and, more importantly, it does not allow me to connect to my iTunes library.

Now, the interesting thing to me is…if I sign up for Apple Music, which it wants me to do, the app may work! Well, I am one who has a few thousand CD’s that I have curated into many playlists using iTunes’ free platform. I am able to play music through all other speaker systems, but not through my Sonos speakers…I wonder why? Did Sonos enter into an agreement with Apple to force Sonos users to only use Apple Music? Now that’s a lawsuit!

Moderator edit: No, we didn’t

I’ve given them a bit of time to resolve the issues and/or at least provide a response of “we’re working on it” for long enough.  I’m definitely interested in figuring out how to get back some of the thousands I’ve spent on their products.  

Le seul but de ce topic est de dire STOP à tous ces ingénieurs ou informaticiens qui n’utilisent pas les produits qu’ils dégradent pour des mise a jour qui n’intéressent personne 

j’ai un système à plusieurs milliers d’euros aussi et avec spotify c’est une CATASTROPHE alors oui désolé je pense que c’est important 

2 ans que je subis les produits sonos oui je peux changer mais tout est encastré…. Je change mes murs ? 
quand penseront ils aux clients ???? 
desolé mais ce n’est pas ce que l’on m’avait vendu le jour de l’achat 

système simple en fait TRES compliqué !!!

En tant qu'autre utilisateur de Sonos (et depuis bien plus de 2 ans), je ne trouve pas le système ou leur application de contrôleur compliqués. Au contraire, la nouvelle application est beaucoup plus simple à utiliser que la précédente. il a également moins de fonctionnalités, que beaucoup demandent à restaurer et Sonos a maintenant publié une feuille de route de mise à jour des fonctionnalités.

Bien que vous n'ayez pas mentionné de problèmes en détail, si vous rencontrez des difficultés, vous pouvez toujours en parler au support client Sonos. Le lien ci-dessous vous aidera à entrer en contact avec eux…

https://support.sonos.com/fr-fr/contact

I’m interested. 

As has been said dozens if not hundreds of times on these class action threads, it’s all very well being interested but no-one is actually exploring with any seriousness. Everyone keeps saying they are in, but there is nothing to be in! 

I had always been a doubter on this, as my posts will no doubt testify - but the longer time goes on, the more emboldened I think the masses will become, and perhaps this latest firmware update this week will be the tipping point if the subsequent app update we are expecting this week doesn’t provide multiple fixes and resolution… 

The bottom line is ten weeks is unacceptable to mess consumers around. The app and system work completely fine on my speakers, but I can completely see the enormity of the frustration when Sonos keeps releasing more and more damaging updates, with nothing of much value in terms of remedial fixes to bring it even close to the previous app - and remains completely silent to such a degree that the lack of visibility only acts to enable speculation, annoyance, and ultimately potential legal recourse...

Sonos deserves to be burned to the ground. They took thousands and thousands of dollars from customers and bricked their products and called it brave.