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Clinton J
Contributor I
Oct 7, 2024 10:54 PM UTC
Answered

I ordered a geniune Sonos accessory (power cable) and was sent a cheap Chinese derivative

I’m incredibly frustrated with Sonos. First they botch the App. Now I’m having problems with purchasing genuine Sonos components from their website. I ordered two replacement power cables. I ordered them from Sonos given the specific nature of their cables and I received one genuine Sonos cable and a generic cheap derivative (with Chinese print on it) which I could have bought for a quarter of the price from Amazon. The cable does not suit the application and Sonos support insist that this is normal practice and I’m making to big a deal of this. Has anyone else had a similar issue.  

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controlav
controlavAnswer
Lead Maestro
Oct 7, 2024 11:50 PM UTC

You think power cords are made somewhere other than China? Turn over your Sonos speaker and look at the serial number plate, chances are good there is some “Chinese writing on it”, because there’s where many of them are made. (During the pandemic Sonos started also making their gear somewhere else in the far east, I forget where though).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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controlav
controlavAnswer
Lead Maestro
Oct 7, 2024 11:50 PM UTC

You think power cords are made somewhere other than China? Turn over your Sonos speaker and look at the serial number plate, chances are good there is some “Chinese writing on it”, because there’s where many of them are made. (During the pandemic Sonos started also making their gear somewhere else in the far east, I forget where though).

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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