Contributor I

I’m at the end of my rope with these app issues. Time for the community to go class actin lawsuit

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Sonos has totally screwed their customers. My whole system disappeared today. I have a professional AV guy I pay here trying to get everything back and even he can’t figure it out. He can see my whole system on a windows pc, but on the app all of my system is gone and won’t reconnect.

Enough is enough! It’s time for this community of aggrieved customers to band together and sue Sonos for negligence and not delivering the experience we all paid for.

Literally a day after the CEO sent that note all has gotten immensely worse. What kind of updates are they sending out? They are blowing up their product like I’ve never seen before!!!!!!

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I

IvPo

Enthusiast II

Releasing unfinished and buggy software is stupid and unprofessional. But it's not a crime.

Your AV guy is obviously not going to fix anything. You're wasting your money.

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nik9669a

Senior Virtuoso

Oh good: yet another call for a class action. With so many thousands of customers, there must be at least one lawyer or solicitor amongst the Sonos user community to take on the case?

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A

ajetnilAuthor

Contributor I

It’s a crime when a service you paid for does not work for an entire customer base for months on end!!!!

You think Crowdstrike isn’t going to get sued for the very same reason! When you break * people have people paid for you are accountable! And this isn’t even a 1 day issue. This has been multiple months. How are they not backing out this * app update that doesn’t work, put the old one in place, and then re-release once they figure out how to do this properly. That would be the legal and appropriate thing to do.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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R

Rhonny

Prodigy III

It’s a crime when a service you paid for does not work for an entire customer base for months on end!!!!

A crime? As in a criminal offence? No it isn’t. An inconvenience perhaps but not a crime.

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IvPo

Enthusiast II

It’s a crime when a service you paid for does not work for an entire customer base for months on end!!!!

But you didn't pay for a service. You bought a product.

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ajetnilAuthor

Contributor I

Clearly you are employees of Sonos

Moderator edit: Sonos employees are labelled as such

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Rhonny

Prodigy III

Clearly you are employees of Sonos

Sonos must be the world’s biggest employer then if they employ everyone who disagrees with you.

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nik9669a

Senior Virtuoso

Clearly you are employees of Sonos

Ahh, that response, when someone makes common-sense challenges to hyperbole and hysteria.

FYI, @ajetnil , Sonos staff are clearly identified on the forums.

And, in anticipation of the next reaction and response to contradiction: I am not paid by Sonos, and I get no financial or other benefits for contributing on these forums.

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I

IvPo

Enthusiast II

Clearly you are employees of Sonos

Did you even read my first reply?

No wonder you need to pay other people to fix your tech for you...

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