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mHartman
Contributor I
January 22, 2020

I have RECOMMENDED Sonos countless time over the years. I now feel the need to WARN people about Sonos.

Your shareholders should be lining up to challenge the board to fire your CEO & executives.  You just took a company with a stellar reputation and turned it on it’s head.  Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.  

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    15 replies

    Peter_212
    Lyricist II
    January 22, 2020

    Your shareholders should be lining up to challenge the board to fire your CEO & executives.  You just took a company with a stellar reputation and turned it on it’s head.  Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.  


    I totally agree. This arbitrary and lame decision is commercial suicide. If you can decide my components are “legacy” you can create separate controller apps to support them. I'm embarrassed for my family and friends of whom I encouraged to buy sonos. Never again!

      thor1980
      Lyricist II
      January 22, 2020

      I think as long as when buying a new SONOS you are aware that you may only get 4-5 years of usage and are still happy to pay the premium then there’s no issue.

       

      I think it’s far too expensive for limited support so i will be looking elsewhere in be future.

       

       

        mHartmanAuthor
        Contributor I
        January 22, 2020

        Agreed.  In order for that to work, though, Sonos is going to have to price their equipment as being disposable, which they do not.  

          Ryan S
          Ryan S
          Retired Sonos Staff
          January 22, 2020

          Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

          Also, I want to reiterate that we’re committed to supporting players for 5 years after we stop selling them but we have a track record of supporting them for far longer than that. 

          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            Zamalek
            Lyricist I
            January 22, 2020

            Cannot agree more. I will never ever buy a Sonos product in my life again. Just today a friend asked about Sonos. Told him not to buy it. For years I was bothered for updates all the time for hardly any improvement and now they stop supporting it 3 perfect working speakers to the trash. Shame on such a company. I will do my best to tell everybody across social media to boycott this company. 

              LCAR
              Lyricist I
              January 23, 2020

              I own over $1500 of Sonos products throughout my house.  Despite how inconvenient it will be for me to find a new platform, I am willing to spend 5-10 times that if have to so that I never buy another SONOS product again.  They miserably failed years ago with their shameful ignorance of SMB protocols.  Now they have completed their vomitous transformation with the full abandonment of their initial client base.  Bye Bye Sonos and good riddance!  I will go out of my way to have a conversation with every technofile and audiofile I know to be sure they never get another red cent.  You disgust me to the core, Sonos.

                LCAR
                Lyricist I
                January 23, 2020

                In case you missed it, you disgust me to the core, Sonos.

                mcjfauser
                Trending Lyricist I
                January 23, 2020

                I support the sentiment here, and will no longer support Sonos and urge others to avoid at all costs. It’s absolutely disgusting. I’m actually going to go out of my way to let people know to avoid Sonos.

                 

                We live in a world where we need things to last longer, for as long as possible. We need to USE RESOURCES MORE SUSTAINABLY. People don’t want to spend big money on things that don’t last. 


                What is 5 years? Why can’t we take care of our things and give them to our children one day? Because of companies like you. Absolutely unacceptable.

                 
                peter gerst
                Enthusiast I
                January 23, 2020

                boycott this company. 

                borishar
                Lyricist I
                February 22, 2020

                Wow. I just had my perfectly fine working speaker recycled by accident and there is nothing anyone can do. 

                 

                Class action anyone?

                 

                (Mod edit - Inappropriate reference)

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