Contributor I

Answered

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

17 replies
175 views

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

SmiljaAnswer

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Show previous replies

TK2025Author

Contributor I

If an item is out of stock, what do you expect?

Not sure why the status shows shipped since Sep 3

TK2025Author

Contributor I

If an item is out of stock, what do you expect?

Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,

You are right.

TK2025Author

Contributor I

I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.

A moderator may see your post and have time to respond. Usually to say you need to call.

Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help.

Agree with you @Mcluvin. I am almost run out options. Hope they resolve this in a day or so if not, I will cancel the order.

TK2025Author

Contributor I

If an item is out of stock, what do you expect?

How can this be best answer. Wow!

Email ceo@sonos.com

Emailed to ceo@ but no luck

Unfortunately, Sonos don’t operate in a regulated complaints environment so there is no strict timeline to receive a response.

Good luck resolving your issue.

Grand Maestro

Not surprised emails have failed, my only successful attempts with Sales or Support have been by phone calls.

A possible second option, I haven't used, is the Sonos reddit that appears to have good results for some.

Lyricist III

If an item is out of stock, what do you expect?

How can this be best answer. Wow!

A moderator marks replies as best answer afaict.