Contributor I

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how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

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SmiljaAnswer

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Mr. T

Email ceo@sonos.com

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SmiljaAnswer

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

Translate

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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nik9669a

Senior Virtuoso

If an item is out of stock, what do you expect?

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Mcluvin

Lyricist III

If an item is out of stock, what do you expect?

Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,

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Stanley_4

Grand Maestro

I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.

A moderator may see your post and have time to respond. Usually to say you need to call.

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Mcluvin

Lyricist III

I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.

A moderator may see your post and have time to respond. Usually to say you need to call.

Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help.

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Stanley_4

Grand Maestro

As was said above, support is likely the wrong place to call, sales should be better.

Hoping for a moderator is kinda third place, as some of us were trying to communicate.

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Mcluvin

Lyricist III

As was said above, support is likely the wrong place to call, sales should be better.

Hoping for a moderator is kinda third place, as some of us were trying to communicate.

I’m guessing OP called sales support and not technical support. Again cause I’m thinking OP isn’t an idiot.

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T

TK2025Author

Contributor I

Email ceo@sonos.com

Emailed to ceo@ but no luck

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T

TK2025Author

Contributor I

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

At least 20 emails so far.. they are looking into it since last 2 weeks

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