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Contributor I
May 9, 2024 12:59 PM UTC
Answered

horrible update to app

sonos what have you done ? 

the app was working fine - now a nightmare 

no group volume 

can’t shut music off in one room 

no sleep timer 

very very disappointed 

 

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Hornet305Answer
Collaborator I
May 9, 2024 1:33 PM UTC

Agree; Sleep Timer - Gone

Calm Radio - returns error message “Something Went Wrong”

Album Art no longer shows when playing from Music Server

The 3 buttons on the Currently Playing screen no longer brings up a menu - instead an error message “Unable to Load, Some information is missing from the content”

64 replies

Lyricist II
May 10, 2024 5:09 AM UTC

I've never actually posted in a community section like this, but this experience is so bad I felt compelled. I've raved to friends and family about how great Sonos is specifically for the ease of use for me and all of my family with the app. It's such an easy selling point and everyone I've converted agrees. I now feel like I need to call them to apologize. The app appears to have lost it's functionality. I've had 3 instances today that I wanted to play music and all three attempts led me to choose silence on my home. I hope it reverts back or they do a significant overhaul in a hurry that at least somewhat provides the ease and functionality of the prior version. Sonos I hope you address this quickly. Even if it's simply enabling us to undo the update. If that's possible, someone please chime in.

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Lyricist I
May 10, 2024 5:35 AM UTC

Yeah, this one was a stunner. Made the foolishly decision to update phone apps a half hour before bed. Hit the sack and went to put on my night mix with the sleep timer and... Ruh roh! Not only has everything been moved around but there are at least five features flat out missing. Spent 15 minutes grumbling (with Wife getting annoyed at me "put that damn phone down...") before giving up and falling asleep in silence. 

 

Found the prior 16.1 version on an apk mirror site and easily rolled back. Last Sonos update I'm going to attempt for a long time now. Perfectly happy with 16.1 and not looking to upgrade...really ever at this point. 

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Lyricist II
May 10, 2024 8:41 AM UTC

Agree with all of this. Once again Sonos working in arrogant isolation and having no understanding of its customer base.

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Lyricist II
May 10, 2024 9:40 AM UTC

Horrible. Unusable. I've wasted so much time trying (unsuccessfully) to find alarms, volume numbers, my playlists. What were you thinking? At least offer users the ability to revert to the previous setup.

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Contributor I
May 10, 2024 11:06 AM UTC

SONOS, wow! You have just downgraded your products way more than any competitors could. They must be laughing at you today? So much good functionality now gone. Why? Your marketing people can slice and dice it all you like but the product is less attractive now to users than it was 48hrs ago. Bring back saving tracks to my Spotify playlist would be a good place to start? Then roll up your sleeves, listen to these customers and get fixing. Maybe, just maybe you can redeem yourselves?

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Lyricist III
May 10, 2024 11:31 AM UTC

For those that found the version 16.1 apk PLEASE provide a link!!!! My Sonos is now 1/2 the system it was before this week's app so called update. What were you people thinking??? Somewhere there is a manager that approved this shit show and they should  be fired. Fix this Sonos or roll back!!!!!!!!!! 

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Lyricist II
May 10, 2024 11:41 AM UTC

Anyone else not seeing the volume #s when using the volume slider?  It was useful for me when I set up a group and want to set the volume in a different room to a certain level instead to going to that room to hear what the volume is at.

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Lyricist I
May 10, 2024 1:45 PM UTC

Relieved I’m not the only one hating the new app!

 

All I wanted to do was play an album from my NAS, but there’s no way to do that anymore!

 

“Pin collection to home” is now the only option.  What happened?  Did nobody test the new app with real users?!

 

And how come the new search STILL cannot search my own music??  The old search could!  That’s where I play almost everything from!

 

PLEASE fix these massive issues ASAP!

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Contributor I
May 10, 2024 2:29 PM UTC

I completely agree. My system has become unusable.

For example, if I start music playing in one room and then change to another and apply - the change succeeds for a minute. After a minute the display switches back and a short while later the system switches back and the the stream stops. 
Queue editing isn’t available on IOS and android? Holy crap!

I respectfully submit that this app upgrade was released prematurely and a company who would release something incomplete to a base of customers who have sunk hardware costs has no respect for its users. 
 

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Lyricist I
May 10, 2024 2:31 PM UTC

Please roll back the app!!

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