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jcoker12
Contributor I
Mar 27, 2024 8:24 PM UTC
Answered

HD Radio billing

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?

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Corry P
Corry PAnswer
Sonos Staff
Mar 28, 2024 10:05 AM UTC

Hi @jcoker12 

Welcome to the Sonos Community!

I can see that you have been in touch with our sales team regarding this issue - I can only refer you back to them.

For what it is worth, I don’t recall any similar reports here on the community - not that this means it hasn’t happened, just that we haven’t seen any reports of it here.

I hope it is all resolved to your satisfaction soon.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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8 replies

Corry P
Corry PAnswer
Sonos Staff
Mar 28, 2024 10:05 AM UTC

Hi @jcoker12 

Welcome to the Sonos Community!

I can see that you have been in touch with our sales team regarding this issue - I can only refer you back to them.

For what it is worth, I don’t recall any similar reports here on the community - not that this means it hasn’t happened, just that we haven’t seen any reports of it here.

I hope it is all resolved to your satisfaction soon.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    jcoker12Author
    Contributor I
    Apr 1, 2024 1:52 PM UTC

    Still no resolution - the sonos support staff does not seem to have any sense of urgency in this matter. In addition, I was billed an additional $7.99 on March 22. What should I do to move some sort of resolution forward?

    I am hoping someone in the Sonos Community can help steer me in the right direction.

    Thank you for your response.

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    Corry P
    Corry P
    Sonos Staff
    Apr 1, 2024 2:42 PM UTC

    Hi @jcoker12 

    I’m sorry to hear that this billing issue has not yet been resolved! I have asked the current owner of your case to have another look, and have also forwarded your feedback.

    I’ll also make a point of looking into this again for you tomorrow, when there are more staff working (due to the public holiday today).

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry P
      Sonos Staff
      Apr 4, 2024 10:01 AM UTC

      Hi @jcoker12 

      This is just to let you know that I have not forgotten about you, and that I have just used a stick for poking.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Stanley_4
        Stanley_4
        Grand Maestro
        Apr 5, 2024 1:05 AM UTC

        Corry: Also good for prodding the billing department if your tires are fully inflated.

        https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0

         

         

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          jcoker12Author
          Contributor I
          Apr 7, 2024 4:11 PM UTC

          Corry: Also good for prodding the billing department if your tires are fully inflated.

          https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0

           

           

          Perfect tool for the job! And I believe it worked. Thank you.

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            Stanley_4
            Stanley_4
            Grand Maestro
            Apr 7, 2024 8:26 PM UTC

            Great news, Corry P comes through again.

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              Corry P
              Corry P
              Sonos Staff
              Apr 8, 2024 9:04 AM UTC

              Hi @jcoker12 

              Fantastic - glad to hear it!

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              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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