Skip to main content
Thomass
Enthusiast I
Jul 17, 2024 9:19 AM UTC
Question

Forced APP update following latest Desktop Controller update (Build 80155014)...

What on earth have you done now? My Windows Desktop Controller indicated an update and I carried this out and assume it’s made some firmware changes to my speakers and now I can no longer use S2 16.3 app as it just states this with no functionality: 

I have retained using the old app as IT ACTUALLY WORKED unlike your failed new 80 version.

HOW DO I CONTINUE USING MY SYSTEM AS I WANT TO WITHOUT LOSING ALL FUNCTIONALITY???

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    72 replies

    Show previous replies
    tvjazzman
    Trending Lyricist I
    Jul 24, 2024 12:51 PM UTC

    thank you!

    Translate
      B33Jay
      Enthusiast II
      Jul 24, 2024 1:04 PM UTC

      Updated Win 10 laptop to 16.3 several days ago and 'update music library' was enabled after being greyed in 16.1 and 16.2.

      Updated after adding some ripped cds/downloading some purchased music from NAS and relabelled using mp3tag. All appears on Android app fine.

      Can still see all my Sonos Playlists (combination of NAS/Amazon Unlimited) on Win 10 v. 16.3. Web app also shows Sonos Playlists if you extend the Sonos Favs and scroll down.

       

      Translate
        tvjazzman
        Trending Lyricist I
        Jul 24, 2024 1:29 PM UTC

        Updated Win 10 laptop to 16.3 several days ago and 'update music library' was enabled after being greyed in 16.1 and 16.2.

        Updated after adding some ripped cds/downloading some purchased music from NAS and relabelled using mp3tag. All appears on Android app fine.

        Can still see all my Sonos Playlists (combination of NAS/Amazon Unlimited) on Win 10 v. 16.3. Web app also shows Sonos Playlists if you extend the Sonos Favs and scroll down.

         

        I wish I could sort what I have all that you have. I’m fully updated and I try to add Library and goes through loading and in the end doesn’t work. I verified it connected to the Library as I see the NAS lights a flashin but never completes. No smb1 confirmed smb2/3 definitely there…

        Translate
        opsman
        Lyricist III
        Jul 24, 2024 1:41 PM UTC

        I didn't have to re attach my music library, it was picked up by the app after the update. Mines running on smb3. Not wishing to rub salt in your wounds but I've been happily listening to a selection of music from.my library for the last couple of hours. One thing I've noticed missing in the app is the indicator which showed whether it was playing hd or hi- res files. It shows atmos or dolby digital when playing movies.

        Translate
        Sony KD-XR65A80j, Panasonic Ubd9000 (discs), Samsung UBD-M9500 (media files) , Sonos Arc, Sub (gen 2) , 2 x Era 100's, 4 x Play 1's, 1 x Move
          tvjazzman
          Trending Lyricist I
          Jul 24, 2024 3:22 PM UTC

          wow!  mine disappeared in May with the update… nothing else changed.. never to be found again.. thx!

          Translate
          B33Jay
          Enthusiast II
          Jul 24, 2024 3:41 PM UTC

          I didn't have to re attach my music library, it was picked up by the app after the update. Mines running on smb3. Not wishing to rub salt in your wounds but I've been happily listening to a selection of music from.my library for the last couple of hours. One thing I've noticed missing in the app is the indicator which showed whether it was playing hd or hi- res files. It shows atmos or dolby digital when playing movies.

          No hd/hi-res yet... to follow, perhaps when Sonos Playlists return with all album art etc... 

           

          Translate
            tvjazzman
            Trending Lyricist I
            Jul 24, 2024 7:04 PM UTC

            Soooo.. after pulling the last hairs  on my head I went back to square one and after failing everywhere, permissions, network settings etc and nothing changed, SUDDENLY my Library is there in full… All working and couldn’t begin to tell you why…  thanks all for your advice and help.. dropping off for a bit as have to get back to the rest of my life...

            Translate
              serban
              Avid Contributor I
              Jul 24, 2024 8:33 PM UTC

              I can’t find a big & bold enough font to way this…

               

              Dear SONOS, PLEASE, fix this A.S.A.P, before anything else: AT LEAST LET US USE THE OLD VERSIONs THAT ARE STILL (almost) WORKING !!!

              Translate
              tvjazzman
              Trending Lyricist I
              Jul 24, 2024 8:38 PM UTC

              And, Just Like That… First Sonos dropped selected speakers (all Moves) in the house, then it dropped selected speakers from the speaker list. THEN it started burping “can’t find selected song” from a playlist or album etc”  SO I closed it, then only had 2 speakers of 8 and couldn’t join them even to make a party mode play. So closed it all dejected, came back ½ hour later, they’re all back but can’t play any tunes as Sonos can’t find them though the Library exists…   sigh...

              Translate
                B33Jay
                Enthusiast II
                Jul 24, 2024 8:48 PM UTC

                And, Just Like That… First Sonos dropped selected speakers (all Moves) in the house, then it dropped selected speakers from the speaker list. THEN it started burping “can’t find selected song” from a playlist or album etc”  SO I closed it, then only had 2 speakers of 8 and couldn’t join them even to make a party mode play. So closed it all dejected, came back ½ hour later, they’re all back but can’t play any tunes as Sonos can’t find them though the Library exists…   sigh...

                I am finding that menus for adding/replacing/playing next etc are dropping then returning for Amazon Unlimited on the app. Other sporadic losses then returns in switching rooms etc. Just flaky and as we've seen small incremental changes (I seen a post that mentions late August for next library improvements, but can't see anything on Sonos website) 

                Have you tried web app? 

                Translate
                  Show more replies
                  Terms & ConditionsAccessibility statement