I have been dogging Sonos since not too far into the Version change. I was having a variety of issues that did not occur with the prior Ver. I had terrible experiences with the brutally long waits to talk with techs. I was incredibly unhappy and thinking I might have wasted about $4K on my set-up.
Well by way of the Community, the issue was escalated and I received a call from Sonos. The tech was patient and walked through the steps necessary to fix the issue. I have to say that I am pleased and that my respect for the products has returned.
Thanks guys.
Feedback on recent tech help
JSPB
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+7Hey
Welcome back to the Sonos Community!
Thank you for sharing your experience. I have forwarded your feedback with the team.
Glad to hear the issue got sorted and I hope you continue enjoying your music on Sonos!
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