“Wow. I thought this was a stable product.”
”The sound is good when it works.”
”I can’t believe you have to keep resetting the router.”
And from me: “This used to work really well. Now it’s just embarrassing.”
Family Feedback from Christmas
If you want to add my comment on my system to your collection of quotes:
My system is stable, reliable and very enjoyable, and has been so for many years.
If you want to add my comment on my system to your collection of quotes:
My system is stable, reliable and very enjoyable.
Yeah, no-one said that.
If you want to add my comment on my system to your collection of quotes:
My system is stable, reliable and very enjoyable.
Yeah, no-one said that.
I’m sure I’m not the only one with a stable system.
It sure sounds like there are issues with your local network. Sonos, being a network device, relies on a clean and stable network to work, most folks seem to have that. Perhaps if you were to help us understand yours, we could make suggestions. Or you could call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Certainly my S2 system is stable, and I have no issues.
It sure sounds like there are issues with your local network. Sonos, being a network device, relies on a clean and stable network to work, most folks seem to have that. Perhaps if you were to help us understand yours, we could make suggestions. Or you could call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Certainly my S2 system is stable, and I have no issues.
User for many years. Single network. Everything was factory reset before Christmas. And I’m not calling Sonos Helpline yet again. Yes “it’s a network product” and its components should not constantly disconnect from a single network. This never used to happen.
Mine doesn’t. I’ve been a user since the early years, so there’s all indications that it is a local network issue. Note the word ‘or’ in my response. There is no requirement that you call in, but if you want assistance on this community forum, it would help us help you if you provided more than simple anecdotal comments.
User for many years. Single network. Everything was factory reset before Christmas. And I’m not calling Sonos Helpline yet again. Yes “it’s a network product” and its components should not constantly disconnect from a single network. This never used to happen.
There is a possibility it’s caused by WiFi interference, which might be caused by a new or changed electrical device in your home or that of a neighbour.
Factory Reset is not a solution, not recommended aside from a few well documented situations or to be used only after consulting Sonos support.
If you are looking for a solution most folks coming here find one, a few need the additional diagnostics support offers.
Your decision.
Since no one wants to say it…I will…
If the Play 5 (gen 1) and Play 1 are your only products (or multiple products of the same vintage) they may be failing as you indirectly assert it’s not your network. Therefore you should seriously consider calling Sonos Tech support or provide more information about your network. This back n’ forth without any useful information is an exercise in futility.
Thanks everyone - no, all products are S2, and I just spent another 40 mins of my life dealing with Sonos Support to be told that my wi-fi signals are clashing, and for everything to be reset and a new Sonosnet channel to be assigned and it’s still not working.
But I’m glad it’s working for some of you.
Thanks everyone - no, all products are S2, and I just spent another 40 mins of my life dealing with Sonos Support to be told that my wi-fi signals are clashing, and for everything to be reset and a new Sonosnet channel to be assigned and it’s still not working.
But I’m glad it’s working for some of you.
WiFi signals clashing??? Do you have an ISP provided router/modem with your own router connected to it?
Thanks everyone - no, all products are S2, and I just spent another 40 mins of my life dealing with Sonos Support to be told that my wi-fi signals are clashing, and for everything to be reset and a new Sonosnet channel to be assigned and it’s still not working.
But I’m glad it’s working for some of you.
Sorry you’re dealing with this. IMO it’s not acceptable that they ended the call that way. They should either resolve the issue or escalate you to level 2 support.
Thanks everyone - no, all products are S2, and I just spent another 40 mins of my life dealing with Sonos Support to be told that my wi-fi signals are clashing, and for everything to be reset and a new Sonosnet channel to be assigned and it’s still not working.
But I’m glad it’s working for some of you.
WiFi signals clashing??? Do you have an ISP provided router/modem with your own router connected to it?
Yes. Changed ethernet cable which she confirmed is connected and working. Thanks for everything but there’s something systemically wrong with the Sonos hardware or the software and I’m so bored of being told that it’s my network that’s the problem.
Now we’re getting somewhere…
If you have an ISP provided modem/router the router side of the ISP equipment must be placed in Bridge mode. At this junction if would appear that your personal router and the ISP router are both producing a WiFi network thus the Sonos Tech Support saying you have “Clashng WiFi signals”
🙄 Here’s a new one.
Even if it’s true, the Sonos hardware or software should not require the consumer to be manually configuring “the router side of the ISP equipment”.
I was formerly a Sonos apostle, but I’m out.
How? Sonos is a client of the network, not an owner that can make changes.
I’m so bored of being told that it’s my network that’s the problem.
Once you’ve decided that an issue must be [ … ] or cannot be [ … ] you are likely to be blindsided.
Routers are take charge guys. If you have multiple routers enabled, there is a fight for control and the user loses. Your phone/pad/computer could be using one WiFi while some SONOS system units are using the other — and any can flip over time. As a result sometimes everything will be using the same WiFi and the system will work, sometimes not.
Web browsing is a direct connection outside to the Internet and users feel that their network is “perfect” if browsers and email work. SONOS units and controllers must constantly chat with each other inside the local network. If two routers are fighting for control over local traffic and are alternatively capturing this or that device, SONOS cannot be reliable.
🙄 Here’s a new one.
Even if it’s true, the Sonos hardware or software should not require the consumer to be manually configuring “the router side of the ISP equipment”.
That’s where you are wrong. Either you or your ISP will have to place the ISP router in Bridge mode. If you are unwilling to do so you will continue to have issues with your Sonos.
Therefore, good luck and “I’m out”.
+17I’m beginning to believe the Sonos is NOT for everyone. At this point people still refuse to believe network/WIFI issues are the main cause of for Sonos not working properly. It’s been almost two years since the new app was released and people are here still complaining about it not working.
https://support.sonos.com/en-us/article/sonos-system-requirements
https://en.community.sonos.com/speakers-229128/connection-issues-with-new-app-6894845
I had 60 people over at my home for a Christmas party recently and had no issues with my speakers disappearing or the audio cutting out. This is with my ISP’s combo unit, (Optimum) and a U7 lite to extend my WiFi. All speakers are wirelessly connected.
FOMO is not a reason to keep using a product that frustrates you.
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