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Stuart_W
Stuart_W
World-Class Superstar
Mar 2, 2017 10:05 AM UTC
Question

Excessive moderation

I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved".

I note from comments in a thread on the Announcements section that others are having this issue.

Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes?

Do you not realise you irritating it is?
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    33 replies

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    Kumar
    Mar 7, 2017 1:49 AM UTC
    All our quasi Spam is going through:D
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    Stuart_W
    Stuart_WAuthor
    World-Class Superstar
    Mar 7, 2017 2:19 PM UTC
    My last 2 posts have been moderated and a thread I posted in I received an email to say jgatie has posted but the thread is blank


    SONOS - PLEASE, FOR THE LOVE OF DECENCY - IF YOU MODERATE A POST DO NOT SEND ME AN E-MAIL SAYING THERE IS A REPLY WHEN CLEARLY THERE ISN'T!
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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    nicka99
    nicka99
    Local Superstar
    Mar 7, 2017 2:21 PM UTC
    I havent posted in a while but my 2 last posts (maybe this one too?) are now subject to moderation where the previous 1262 havent!
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    jgatie
    jgatie
    Mar 7, 2017 2:22 PM UTC
    They can't even tell the difference between a new poster who may be spamming and a poster with over 10,000 posts who probably isn't here to spam. Do you really expect them to be able to curb email notifications. Surely you jest! 😉
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      ratty
      ratty
      Mar 7, 2017 2:58 PM UTC
      This is evidently a 'learning' filter. Someone perhaps ought to review the curriculum. I just hope it can 'unlearn'.
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      SHARKB8T
      SHARKB8T
      Prodigy I
      Mar 7, 2017 3:08 PM UTC
      ...
      SONOS - PLEASE, FOR THE LOVE OF DECENCY - IF YOU MODERATE A POST DO NOT SEND ME AN E-MAIL SAYING THERE IS A REPLY WHEN CLEARLY THERE ISN'T!

      Yeah... This ^ :8
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      SHARKB8T
      SHARKB8T
      Prodigy I
      Mar 7, 2017 3:10 PM UTC
      ...
      SONOS - PLEASE, FOR THE LOVE OF DECENCY - IF YOU MODERATE A POST DO NOT SEND ME AN E-MAIL SAYING THERE IS A REPLY WHEN CLEARLY THERE ISN'T!

      Yeah... This ^ :8


      ...... and this post - just the single line above - was filtered for review 😃 this is ... kinda .. getting funny... but the E-Mail thing is a huge drag.
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Mar 7, 2017 7:27 PM UTC
      ...
      SONOS - PLEASE, FOR THE LOVE OF DECENCY - IF YOU MODERATE A POST DO NOT SEND ME AN E-MAIL SAYING THERE IS A REPLY WHEN CLEARLY THERE ISN'T!

      Yeah... This ^ :8


      ...... and this post - just the single line above - was filtered for review 😃 this is ... kinda .. getting funny... but the E-Mail thing is a huge drag.

      The email is triggered by the post, but the moderation takes place afterwords. I know it's a bit clunky.

      We've been talking with InSided about ways to improve the filter. It's supposed to be learning as it goes, and each time something is pulled out, it learns, along with when things go into it and are left there.

      Hopefully it gets a bit less aggressive on the false positives. It's been brought up before but the filter is only at the post level, so it doesn't take into account who posts. This might be something to see for the future sometime. I'm hoping it is.
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      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Stuart_W
      Stuart_WAuthor
      World-Class Superstar
      Mar 7, 2017 7:57 PM UTC
      To be honest I'm not necessarily bothered that some of my posts get moderated.
      To say the subscribed e-mail alert Vs a post held in a moderating is NOT clunky. It's a poor piece of programming and I'm not going to insult the developers by stating it's an easy fix but I would like it fixing.
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      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        Peter Mc
        Peter Mc
        Mar 10, 2017 8:28 PM UTC
        I posted a question asking if there are forum terms of service over 12 hours ago. That post was sent for moderation and has now disappeared. What is happening here?
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        "The presence of those seeking the truth is infinitely to be preferred to those who think they've found it" - Terry Pratchett
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