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d.mo
Trending Lyricist I
March 12, 2020
Answered

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment.

 

Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May.

 

The website still seems to state it will be useless after the 21 days?

 

David

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AjTrek1
AjTrek1Answer
March 12, 2020

Hi @d.mo 

The short answer to your question is “NO” :relaxed:

Click the link for the Terms and Conditions (T&C) of the CURRENT Trade-up Program. By scrolling down you’ll see that the T&C’s of the OLD Trade-up Program (wherein a Sonos product was rendered unusable) ended at 12:00 PST on March 10, 2020. 

https://www.sonos.com/en-us/legal/tradeup-terms

Cheers!

Together Everyone Achieves More = T.E.A.M.
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d.moAuthor
Trending Lyricist I
March 16, 2020

Hi @sjw,

I messaged Sonos Sales support this morning, they will not brick your device if you make an order with them over the phone. They register your ‘Trade-in device’ so that no one else can register the same one, then give you the discount, leaving your original device in working order.

All the best,

David

    Smilja
    Smilja
    March 16, 2020

    Hi @sjw,

    I messaged Sonos Sales support this morning, they will not brick your device if you make an order with them over the phone. They register your ‘Trade-in device’ so that no one else can register the same one, then give you the discount, leaving your original device in working order.

    All the best,

    David

     

    Meaning you can’t sell the device? An action in order to minimise fraud risks(?)

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    jgatie
    jgatie
    March 16, 2020

     

    Meaning you can’t sell the device? An action in order to minimise fraud risks(?)

     

    I imagine it means they register the device as being used in an upgrade, so you cannot get multiple 30% discounts from a single device.  Shouldn’t prevent selling, though it may be nice to let the buyer know it is ineligible for getting the discount. 

      Ryan S
      Ryan S
      Retired Sonos Staff
      March 16, 2020

      Some great answers all around. I can confirm officially that recycling a device is no longer a requirement of the Trade Up program. The main page on our website for Trade Up reflects this change, though there isn’t a community announcement to point to.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      bafrench
      Lyricist I
      March 16, 2020

      I confess that as of March 16 I am still confused by this … I just did trade, will my old products be remotely bricked and rendered useless or can I still use in a spare room/guesthouse?  Sorry if I have missed it ...

      Ryan S
      Ryan S
      Retired Sonos Staff
      March 16, 2020

      They will not be put into a recycle mode if you just did the Trade Up.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        bafrench
        Lyricist I
        March 16, 2020

        Thanks … sorry to have been dense … keep the great products coming!

        Kumar
        March 17, 2020

        Ahh...the March changes to the terms and conditions have re-appeared in modified form, and I think I see why. At this time, it isn’t important to ask why.

        eirens
        Contributor I
        May 5, 2020

         

        Meaning you can’t sell the device? An action in order to minimise fraud risks(?)

         

        I imagine it means they register the device as being used in an upgrade, so you cannot get multiple 30% discounts from a single device.  Shouldn’t prevent selling, though it may be nice to let the buyer know it is ineligible for getting the discount. 

        I called Sonos sales today and the rep assured me that I can sell the units that are “upgraded” and that the buyer will have no problems with putting them on their own account.

        We’ll see though.

        eirens
        Contributor I
        May 5, 2020

        Good news: After adding three pieces to the Trade Up offer on my Sonos account, the confirmation email says the following about re-homing them:

        Choose what
        to do with your
        old product
        Continue using your old product, give it to someone else for a second life, take it to a certified e-recycling center, or return it to us.
         

         

        Terms & ConditionsAccessibility statement