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d.mo
Trending Lyricist I
March 12, 2020
Answered

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment.

 

Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May.

 

The website still seems to state it will be useless after the 21 days?

 

David

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AjTrek1
AjTrek1Answer
March 12, 2020

Hi @d.mo 

The short answer to your question is “NO” :relaxed:

Click the link for the Terms and Conditions (T&C) of the CURRENT Trade-up Program. By scrolling down you’ll see that the T&C’s of the OLD Trade-up Program (wherein a Sonos product was rendered unusable) ended at 12:00 PST on March 10, 2020. 

https://www.sonos.com/en-us/legal/tradeup-terms

Cheers!

Together Everyone Achieves More = T.E.A.M.
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20 replies

AjTrek1
AjTrek1Answer
March 12, 2020

Hi @d.mo 

The short answer to your question is “NO” :relaxed:

Click the link for the Terms and Conditions (T&C) of the CURRENT Trade-up Program. By scrolling down you’ll see that the T&C’s of the OLD Trade-up Program (wherein a Sonos product was rendered unusable) ended at 12:00 PST on March 10, 2020. 

https://www.sonos.com/en-us/legal/tradeup-terms

Cheers!

Together Everyone Achieves More = T.E.A.M.
    d.moAuthor
    Trending Lyricist I
    March 12, 2020

    Nice one AJ,

     

    Finally found a story from a couple of days ago covering it. Looks like you just have to get in touch with Customer services!

     

    User933635
    Prominent Collaborator I
    March 12, 2020

    Hello.

    I’m unsure about this.  I’ve seen a couple of sites that say something different, but this could be ‘alternative facts’.

    See:

    https://arstechnica.com/gadgets/2020/03/sonos-backtracks-on-bricking-your-trade-ins-will-allow-reuse/

    or

    https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability

    or

    https://9to5mac.com/2020/03/05/sonos-recycle-mode/

    I’m sure we would all welcome the definite answer...

     

    Smilja
    Smilja
    March 12, 2020

    @User933635, read the FAQ @AjTrek1 has provided a link to…

     

    HOW IT WORKS

    1. Visit https://www.sonos.com/tradeup to learn about the program.
    2. Sign into your Sonos account (“Your Account”) on http://www.sonos.com.
    3. View the products registered to your account in the System tab. Qualifying Products that are eligible for the Trade Up Upgrade Program will be clearly marked under Your Account. Navigate to the Trade Up tab within Your Account, and follow the instruction steps for each Qualifying Product. You will be directed to accept these terms & conditions in order to receive your Discount Credit.
    4. Your Discount Credit will be reflected and available for use anytime you are logged into the “My Account” section of sonos.com.

     

    I’d say that the above is definitely a definite answer.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    agoodpub
    Contributor I
    March 14, 2020

    That link still says that the products will be placed in recycle mode and will stop working after 21 days. Where is the link to the current (new) T&C?

    Stanley_4
    Stanley_4
    Grand Maestro
    March 15, 2020

    Maybe this link, you have to sign in to the store (not just the forums) to get to some of the links there, this may be one of them.

    https://www.sonos.com/myaccount/user/offers/tradeup/

    sjw
    Local Superstar
    March 15, 2020

    I've been away for a week so didn't notice if Sonos officially responded to the ‘new' information that you no longer had to recycle.

    In all links above (including the one about ‘myaccount') , it still clearly states the devices will be deactivated/won't function after 21 days.

    is there an official forum response someone can point me to?

    Kumar
    March 15, 2020

    @sjw: it is all very strange. If you see the best answer, you will see that there WAS a new program applicable after Mar 10 - I had also seen it - that did not need recycling deactivation but still had some references to recycling. That in itself was strangely worded.

    Now, I see that this has been deleted and there is only the old deactivation program again, so the best answer is actually not valid as of now.

    Something is brewing in Sonos.

    Kumar
    March 15, 2020

    @User933635, read the FAQ @AjTrek1 has provided a link to…

     

    HOW IT WORKS

    1. Visit https://www.sonos.com/tradeup to learn about the program.
    2. Sign into your Sonos account (“Your Account”) on http://www.sonos.com.
    3. View the products registered to your account in the System tab. Qualifying Products that are eligible for the Trade Up Upgrade Program will be clearly marked under Your Account. Navigate to the Trade Up tab within Your Account, and follow the instruction steps for each Qualifying Product. You will be directed to accept these terms & conditions in order to receive your Discount Credit.
    4. Your Discount Credit will be reflected and available for use anytime you are logged into the “My Account” section of sonos.com.

     

    I’d say that the above is definitely a definite answer.

    And this answer turns out to not be definite as it was when posted. Or, I am seeing things, as someone here will jump in and allege.

    Or maybe I am hallucinating...

    sjw
    Local Superstar
    March 16, 2020

    Hi Sonos, do you have a response to this question?

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