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sounder030
sounder030
Contributor II
January 22, 2020
Answered

did you just delete my post? (topic: Petition - extended life support)

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify.

Thanks,

Tobias

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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      January 22, 2020

      I found it and moved it here: https://en.community.sonos.com/wireless-speakers-228992/community-feedback-and-suggestions-6836044

      Let me know if you’d like to change the title, I can fix that for you.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      jgatie
      jgatie
      January 23, 2020

      Hi Ryan...I can see why you guys have done this….to minimise exposure, and roll all these ‘negative’ posts into one thread...clever. It’s clear to see that if SONOS don’t do something drastic here (offer 70% discount to upgrade for instance) to rescue this situation there will be no SONOS in 12 months….as word will spread fast. Instead of everyone recommending Sonos to their friends, they will be doing the polar opposite. 

       

      Which is the exact same reason you are posting it in multiple threads, to maximize exposure.  The difference is, you don’t own the website. 

      melvimbe
      melvimbe
      January 23, 2020

      Hi Ryan...I can see why you guys have done this….to minimise exposure, and roll all these ‘negative’ posts into one thread...clever.

       

       

      Actually the main purpose of the forums is for the support of customers.  Users helping users out with recommendations and advice.  It becomes very difficult to do that when the majority of threads are communicating anger/frustration about the change, since questions about other topics get buried.  Even if you have questions about the Legacy change itself, it’s very difficult to find answers since they are spread out all over the place.  Merging topics is an attempt to make the topic more usable.

       

      As far as exposure, I guess it’s a matter of opinion, but the large post count in the ‘main’ threads does  a good job of giving people an idea of how frustrated many people are.

       

       

      Danny
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